Deskside Support and Network Administration:
Provides IT support to employees for computer hardware, applications, devices, etc.
Assist users with software installations, updates, and troubleshooting
Assisting users with backup and restore of their own working files
Proficient in supporting and training of Microsoft Office 365, Microsoft Windows, Google Chrome, and company's antivirus software.
Identifies, researches, and resolves technical problems of moderate complexity.
Performs hardware setup and configuration.
Assists in IT-related asset tracking including physical inventories and service contracts
Assists with the daily administration and monitoring of a network/server environment
Monitors network performance and troubleshoots issues
Experience with VMware
Supports and maintains network backup and recovery operations
Supports documentation and policy writing
Performs special IT projects as assigned by supervisor
Bachelor's degree preferred
At least two years of experience in IT support and network administration in a Microsoft Windows environment
Strong customer service and communication skills
Ability to work independently and in a team environment
Flexible work hours. Some weekend or off-hours work required.
Strong troubleshooting and critical thinking skills
Positive and professional demeanor