IT Support Specialist

Kyowa Kirin La Jolla , CA 92037

Posted 2 months ago

Responsibilities:

Deskside Support and Network Administration:

  • Provides IT support to employees for computer hardware, applications, devices, etc.

  • Assist users with software installations, updates, and troubleshooting

  • Assisting users with backup and restore of their own working files

  • Proficient in supporting and training of Microsoft Office 365, Microsoft Windows, Google Chrome, and company's antivirus software.

  • Identifies, researches, and resolves technical problems of moderate complexity.

  • Performs hardware setup and configuration.

  • Assists in IT-related asset tracking including physical inventories and service contracts

  • Assists with the daily administration and monitoring of a network/server environment

  • Monitors network performance and troubleshoots issues

  • Experience with VMware

  • Supports and maintains network backup and recovery operations

  • Supports documentation and policy writing

  • Performs special IT projects as assigned by supervisor

Qualifications:

  • Bachelor's degree preferred

  • At least two years of experience in IT support and network administration in a Microsoft Windows environment

  • Strong customer service and communication skills

  • Ability to work independently and in a team environment

  • Flexible work hours. Some weekend or off-hours work required.

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor

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IT Support Specialist

Kyowa Kirin