I.T. Support Specialist

IT Support Specialist

Job Description:

We are now reviewing applications for a potential position in our I.T. Department. We are seeking a motivated individual with a strong service-oriented mindset to join our team as an IT Support Specialist. The ideal candidate will possess a strong technical aptitude, a genuine passion for technology, and a proven ability to troubleshoot hardware and software issues, with a dedicated focus on providing exceptional service and support to internal staff.

Responsibilities:

• Provide technical support to internal staff, including troubleshooting computer and software issues, monitoring and diagnosing hardware and software problems, and collaborating with the IT department team to resolve complex technical issues.

• Maintain and configure systems and hardware, including updating, troubleshooting, and deploying computers, printers, phones, and other technical systems, managing basic Windows Servers and services, and supporting existing network infrastructures.

• Manage and support software, including managing user accounts and access permissions, maintaining and updating various software applications, and communicating with third-party vendors for technical support and troubleshooting.

• Ensure compliance with all company IT policies and procedures.

Qualifications:

• Demonstrated ability to troubleshoot computer and network issues effectively.

• Excellent written and verbal communication skills, with a proven ability to collaborate effectively in a team environment.

• Proficiency in Windows OS and Microsoft Office.

• Ability to prioritize tasks and manage time effectively.

• Strong problem-solving skills and the ability to think analytically and creatively.

• Experience documenting technical procedures and solutions.

Physical Requirements:

• Ability to lift and move equipment weighing up to 40 pounds.

• Ability to walk, stand, and sit for extended periods.

• Ability to climb stairs and ladders.

• Benefits

Benefits include medical and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, and company paid training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Compensation

• Compensation is based on experience and commensurate with Fortune 500 companies.

• About our Dealership

Founded in 1919 Jordan Ford is proud to be San Antonio's oldest Ford dealership. Our family values have proven our commitment to customer service is second to none. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the company.