IT Support Specialist (Itapp - Panama City Campus)

Department

This position is within FSU's Department of Information Technology Administration (ITAPP)

Florida State University Panama City Information Technology Services supports a variety of hardware, software, and telecommunications services for the Panama City campus to advance the overall educational mission of FSU.

Responsibilities

ITS-ITAPP (Information Technology Administration Partnership Program) partnership to deliver information technology services for the FSU Panama City Campus located in Panama City, Florida. Reports to the on-site ITS-ITAPP manager to consolidate services, leveraging centrally funded/managed systems and personnel. Serves as the first point of contact relating to the distribution and support of information technology resources, providing problem solving and debugging along with delivering user support to faculty, staff and students.

Provides general technology support and problem resolution. Responsible for troubleshooting and mitigating complex problems related to computer hardware and computer software applications.

Provide classroom technology support including SmartBoards, Crestron equipment, and Vaddio cameras. Assists with administration and support of computer labs and multimedia equipment. Performs initial computer hardware and software setup.

Provides diagnosis, testing, repair, installation, maintenance of computer workstations, printers, smart phones, and tablets. Collaborates with the ITAPP manager and ITS-CTS [Computing Technology Services] to execute standardized workstation support practices and strategies to foster teamwork and ensure continuity of services. Serves as liaison with university wide subject matter experts.

Must possess independent judgment and be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. Under the direction of the ITAPP manager, evaluates available and emerging technologies and determines if they are suitable for implementation. Under the direction of the ITAPP manager provide guidance and training for OPS technicians.

Responsible for configuration and installation of new equipment and software. Provides training to employees in the use of equipment, software applications, and systems.

Assists with troubleshooting end-user issues relating to telephone system features and instruments, digital signage, videoconferencing, and remote connectivity of computers. Support provided via telephone, using remote access tools, or in person and/or via e-mail. Assists in properly tracking inventory.

Monitors supplies and equipment inventories. Sanitizes equipment to be sent to surplus.

Assists with on-campus and off-campus events sanctioned by FSU, including the setup, monitoring, teardown, and maintenance of IT equipment, including projectors, screens, audio equipment, large and small format video equipment, and audio/video recording equipment. Installs and maintains classroom technology, including projectors, screens, audio equipment, large and small format video equipment, and audio/video recording equipment.

Uses automated help desk tracking system and other record keeping procedures relating to responsibilities. Under the direction of the ITAPP manager, provide reports to demonstrate progress in reaching various goals and objectives.

Address any security-related issues with desktop operating systems. Maintain weekly scans utilizing ITS-provided reporting software, and addressing any vulnerabilities indicated in the scan reports.

On occasion a state vehicle may be used to reach the FSU main campus or other sites in Panama City. A valid drivers license will be required to operate a vehicle.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post high school education and experience equal to four years)

A valid Florida or Georgia driver's license or the ability to obtain one.

Preferred Qualifications

A bachelor's degree in technology, or CompTIA A+, Network+, and Security+ Certifications or three years of experience in the IT field. Strong organizational, analytical, and communication skills desired.

Ability to multi-task within a fast-paced work environment. Experience implementing and/or supporting new initiatives (policy, technology, procedure, etc.). Experience with various classroom technology and operations and application processing.

Helpful

Who is an ideal candidate for this position?

A person with the proper IT experience and has a desire to expand into a broad range of support systems.

What is a typical day in this position?

The candidate will have the daily opportunity to demonstrate a diverse knowledge supporting students, faculty, and staff in many different areas of technology.

What can I expect in the first 60-90 days?

The candidate should expect to learn about classroom technology support, deploying and troubleshooting desktop machines, setup of audio/video equipment for small to large events, and the basics of our campus support system.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida.

FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.