IT Support Specialist

Intren Union , IL 60180

Posted 1 week ago



  • Acts as software support to the entire company, providing technical assistance to all employees. Responds to user requests for service and determines nature and extent of support needed. Provides support or refers to the appropriate staff member.

  • Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company. Performs hardware/software upgrades to existing computer equipment as needed.

  • Responds to all software problem calls. Investigates error messages and determines resolution. Reinstalls program or replaces files that are causing errors. Calls software vendors or accesses on-line technical support to obtain software updates. Also responds to network log on house calls. Investigates appropriate areas of potential problems and determines resolution.

  • Contacts software vendors to obtain specifications, pricing, and other purchase related information needed to guide departments in their selection of software. May assist in negotiating licenses and coordinate volume purchase arrangements for standard packages.

  • Responsible for ordering, purchasing phones and all IT related equipment per the IT purchasing policies and procedures.

  • Trains users in start-up, basic and advanced software programs.

  • Performs other related duties as required to accomplish the objectives of the position.

  • Performs other duties as assigned.


Must have good oral and written communication skills and excellent interpersonal skills. Good problem solving skills and the ability to prioritize multiple projects. Must be very customer service oriented.

  • Minimum of an AA/AS degree in computer related field, BA/BS degree in computer related field preferred.

  • Or, the combination of education and experience that enables performance of all aspects of the position.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

IT Support Specialist