IT Support Specialist

IT Support Specialist

DonorConnect is looking for a full-time IT Support Specialist to add to our team. This position is perfect if you are a natural problem solver, with a solid background in helpdesk or desktop support. While in training this position will be on site, but after could move into a hybrid schedule. If you enjoy working with tech and with people, apply now!

DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs, tissues, and eyes to be used for life-saving transplants. Our employees help save and heal lives! We offer an attractive salary designed to attract and retain qualified individuals.

Working as an IT Specialist for DonorConnect will give you the opportunity to do lots of different things. You will assist our Manager of Information Systems with the day-to-day operations of our IS program. You will be the go-to for any first level IT support issues including hardware and software troubleshooting, fixing network issues, operating system errors, printing, and account access issues. You will install software and hardware as necessary, help move and change computer workstations, printers, phones, conference rooms and other peripheral devices. You will maintain our data backup and recovery operations, analyze logs and identify potential issues. As the IT Specialist you document, track, and monitor our problem resolution process and ensure that user requests are completed accurately and on time. Finally, as a part of the DonorConnect team we expect your behavior is consistent with our I CARE+ values (Integrity, Collaboration, Accountability, Respect, Expertise, and DEIB) and that you are always professional, polite, and positive.

MINIMUM QUALIFICATIONS:

• Must be able to pass a comprehensive background check and drug screen

Training/Education/Certification:

• Associate's degree preferred and/or equivalent combination of education and relevant work experience

Experience Required:

• 1-2 years of experience in a similar position

Knowledge/Skills/Abilities:

• Ability to communicate technical information to non-technical personnel

• Ability to learn and support new systems and applications

• Skill in organizing resources and establishing priorities

• Excellent verbal and written communication skills

• Support on operating systems Windows 10-11, Windows Server 2012-2022

• Support on a wide range of applications, including Office 365 and Microsoft Office

• Support for various phone and voice applications

• Prolonged periods sitting at a desk and working on a computer

• Must be able to move up to 10 pounds at times with or without reasonable accommodation

• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing

DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!