IT Support Specialist (Information Services Specialist I, Opt. M) (Ump)

Position Title: Information Services Specialist I , Opt M (UMP)

Agency : Department of Innovation and Technology

Posting Date: 06/27/2024

Closing Date/Time: 07/11/2024

Salary: $5,423 - $7,721/Month Effective 7/1/2024

Job Type: Salaried

County: Sangamon

Number of Vacancies: 1

Plan/BU: RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

PROOF OF EDUCATIONAL COURSEWORK IS REQUIRED. ACCEPTABLE PROOF OF COURSEWORK INCLUDES UNOFFICIAL TRANSCRIPTS, COPIES OF OFFICIAL TRANSCRIPTS, ACCOUNT RECORDS (INCLUDING SCREENSHOTS) OF ACADEMIC COURSEWORK, AND ANY SIMILAR DOCUMENTS CREATED BY AN ACADEMIC INSTITUTION. Answer all questions thoroughly- DO NOT STATE SEE RESUME

Posting Identification Number 39289

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an IT Support Specialist or DoIT/DoI performing duties of installing and troubleshooting hardware and software, handling both hardware and software issues, ensuring smooth operations of systems, and effectively resolving technical challenges. In this role you will collaborate closely with users, demonstrating expertise in problem-solving, effective communication, and building strong relationships. In addition, you will analyze data, implement efficient solutions with Power Apps and Power BI, and remain up to date with emerging technologies to continuously enhance our support services. If you possess these knowledges, skills, abilities and experience, we invite you to apply to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.

• Flexible work schedules (when available and dependent upon position)

• 10 -25 days of paid vacation time annually (10 days for first year of state employment)

• 12 days of paid sick time annually which carryover year to year

• 3 paid personal business days per year

• 13-14 paid holidays per year dependent on election years

• 12 weeks of paid parental leave

• Pension plan through the State Employees Retirement System

• Deferred Compensation Program - voluntary supplemental retirement plan

• Optional pre-tax programs

• Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Job Responsibilites

20% Under immediate supervision, serves as an IT Support Specialist for the Department of Innovation & Technology (DoIT) supporting the Illinois Department of Insurance (DOI):

Completes basic application programming assignments using a set of DoIT and agency approved development environments including Adobe Experience Manager, Microsoft Power Apps, Power BI, Visual Studio, and Microsoft SQL Server.

Performs work closely following agency approved development methodologies, standards, and best practices.

Assists with the design, development, installation, and support of LAN and Web based applications.

Contributes to the development of automated "on request" and scheduled reports of low to moderate complexity to provide performance tracking, follow-up, and analysis feedback to management.

20% Participates in the diagnosis and repair of application problems under direction of more senior staff:

Prepares testing specifications and test cases for new or modified programs and systems, and reviews them with more senior staff:

Performs testing and debugging to ensure all application enhancements and revisions are functioning according to business specifications prior to production release.

Utilizes standard testing strategies while moving through each testing stage: module, integration, functional, system, regression, and acceptance.

Meets with requestor(s) to verify the additions or changes made produce the desired outcome.

Prepares and maintains system documentation, operating and user manuals

20% Assists with the installation, diagnosis, and resolution of computer or telecommunication equipment:

Assists with operation, maintenance of and troubleshooting personal computer hardware and software, including MS Office.

Resolves assigned problems and reports more complex problems to supervisor or appropriate Department or DoIT/DOI staff.

15% Assists in interviewing users to help gather business specifications for a project:

Assists senior programming staff in gathering technical requirements to comply with requests.

Analyzes and evaluates standards, techniques, and procedures involved in program operations.

Consults with senior programmers, database administrators, and technical services staff who provide underlying support for the project.

10% Assists in the training of non-technical personnel in procedures to access and use the agency's computerized applications and systems, using materials approved by IT management:

Provides individualized or group training sessions to ensure the user population is fully prepared for the production release of applications or systems.

Assists in the development of training materials in the form of written tutorials or guides, and in developing and providing oral training presentations, under direction of senior programmers and IT management.

10% Keeps abreast of new developments in the Information Technology (IT) field:

Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques, and procedures.

Attends demonstrations and exhibitions related to assigned operations.

5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications 1

Requires knowledge, skill, and mental development equivalent to completion of two years of college with course work in computer science or directly related fields.

or

Requires satisfactory completion of an agency sponsored training program.

Preferred Qualifications (In Order of Significance)

• Elementary knowledge of database application development techniques, Windows LAN based operating system environments, and relational database concepts.

• Elementary knowledge of developing new programs of low complexity using programming applications such as MS Power Apps or MS Power BI.

• Elementary knowledge of Microsoft Office products, including Word, Excel, Outlook, Access, and PowerPoint.

• Elementary knowledge of MS SQL Server and MS Visual Studio programming environment are preferred.

Conditions of Employment

Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.

• Requires employment authorization to accept permanent full-time position with the State of Illinois.

• Requires the ability to travel in performance of duties (with overnight stays, only if applicable)

• Requires the ability to serve in an on-call capacity.

• Requires self-disclosure of criminal history.

• Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends and holidays.

• Requires ability to pass a position specific, agency required background check.

• Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).

• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.

• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours: 8:30am

• 5:00pm M-F

Work Location: 320 W Washington St, Springfield, Illinois, 62767

Agency Contact: Lois Green

Email: lois.d.green@illinois.gov

Posting Group: Science, Technology, Engineering & Mathematics

This title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. There are three categories of UMP titles: 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and/or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Nearest Major Market: Springfield