MVB Financial Corp Bridgeport , WV 26330
Posted 3 weeks ago
ABOUT US
Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement - it is the secret sauce of our organization!
Our values live at the core of all that we do - Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. We are committed to fostering an environment focused on diversity, equity and inclusion, and we welcome Team Members from all walks of life. Join Team MVB today!
MVB Financial Corp. ("MVB Financial" or "MVB"), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market under the ticker "MVBF." Through its subsidiary, MVB Bank, Inc., ("MVB Bank") and the bank's subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com.
Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arkansas, Alabama, Arizona, Delaware, Indiana, North Carolina, Georgia. Given this role is office based, candidates should live close to Bridgeport, WV.
ABOUT THE ROLE
The IT Support Specialist II provides support to MVB Financial Corp. businesses under the direction of the MVB IT Operations Department. The position reports to the System Support Manager. It requires frequent contact with other technology personnel, other MVB departments, remote personnel, and various MVB corporate departments. Under general supervision, provide technical software, hardware and network support to all MVB technology users; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; and perform related work as required.
WHAT YOU'LL DO
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the System Support Manager
Install and terminate low voltage communications cables
Proactively report or address potential issues in offices and remote operations
Assist with testing of hardware and software applications
Track support requests in our ticketing system
Identify recurrent issues
Responsible for providing scheduled technical support to MVB locations
Responsible for inventory control of IT equipment
Position requires the ability to perform physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling, climbing stairs and the use of a stepladder.
Ability to travel by air or car to MVB locations and/or supplier sites as needed
In the event of an emergency, the employee holding this position is required to work in accordance with the MVB Disaster Recovery Plan. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts and mobilize other staff members if needed.
Identifies, diagnoses, and resolves Level I and Level II support tickets; document issues and resolutions using Help Desk Software
Provides one-on-one end-user problem resolution on-site and over the phone/remotely
Configuration and Installation of PC desktop hardware, software, and peripherals
Support and Repair of Server Systems and Network Equipment as assigned
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, and network access problems
Package, ship, and receive equipment to/from remote employees
Provide second level support to other Help Desk Support Technicians and Help Desk Staff as needed
Assist with special projects and installations as needed
Deliver technical customer support over the phone and on-site in a help desk environment; identify, troubleshoot and resolve a wide range of technical computer-related problems
Identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; work with minimal supervision.
Desktop operating systems, various software applications and hardware for PC's, Peripherals and Printers; principles and theories of network and server systems; Internet technologies; Internet safety, threat prevention and removal; general knowledge of server and network technologies.
EDUCATION & WORK EXPERIENCE
High School Diploma required. College Degree in IT or related field preferred.
Four (4) years Information Technology related studies or work experience
Knowledge of network systems support and troubleshooting
Intermediate MS Office skills
Professional presence and demeanor
Good verbal and written communications skills
Ability to develop new ideas and work independently
Creative thinker and problem solver
Attention to detail
Ability to travel as needed
Ability to interact collaboratively with internal and external clients
Must have a valid driver's license
Preferred Qualifications:
Cisco certifications
A+ Certification
Network+ Certification
BENEFITS AT MVB
MVB Financial Corp., ("MVB") offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:
Medical, Dental and Vision Insurance
Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
Short- and Long-Term Disability Plan
Group Life Insurance
401K Salary Deferral Plan
Wellness Program
Education & Tuition Expense Reimbursement
PTO and Unique Vacation Purchase Program
Nationwide Pet Insurance Coverage
We encourage you to submit an application even if you haven't performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.
MVB Financial Corp