IT Support Specialist I

Zillow Lincoln , NE 68501

Posted 2 weeks ago

About the team

We are a growing, world-class IT team that is dedicated to excellence and passionate about serving Zillow Group employees. We work closely with all organizations and locations in the company to help maintain and define new IT tools and features. You'll move quickly with this high-energy group that values new ideas.

About the role

Zillow Group is looking for a mid-level IT Support Specialist with solid communication, organization, and technical skills, to help support our rapidly growing internal user base. This is an opportunity to join a group of professionals providing excellent support to a dynamic, fast-growing enterprise. The responsibilities for this role include:

  • Working efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.

  • Tackling task work within our enterprise systems and applications provisioning accounts, troubleshooting issues in Active Directory, O365, Shoretel, SCCM, SalesForce, Jamf, Okta, Service Now, and much more.

  • Assisting with Microsoft Exchange and/or Office365 task work - confirming email addresses; checking and updating distribution lists, creating and managing room resources, shared mailboxes, etc.

  • Setting up accounts and hardware for incoming hires and tearing down the same for departing employees - building accounts; imaging and deploying hardware; retrieving hardware.

  • Setting up, monitoring, and troubleshooting of audio-visual systems for company meetings, events, conference rooms, and guest speakers. AV and meeting support experience a plus.

  • Helping the team with basic inventory and stock room tasks - scanning delivered hardware into inventory; arranging warranty repair and replacement of broken items; cleaning and maintaining stock rooms; doing physical asset counts and inventory management.

  • Helping with creating and maintaining process documentation

  • Prioritization and ticket queue management (ordering work by oldest, last commented, most critical, etc.)

  • Resolving all user IT issues quickly, efficiently, and to their utmost satisfaction.

  • Eagerness to learn the processes and procedures for IT at Zillow Group

Who you are

  • You love to help people and solve problems

  • You are a motivated self-starter and learn and retain quickly and easily.

  • You have 2-5 years of experience supporting the IT needs of an office

  • You have phenomenal in-person, phone, and written communication skills

  • You enjoy figuring out hardware, software, account, and connectivity issues such as: Outlook and MS Office issues, password resets, troubleshooting wireless/wired connectivity, printer connectivity, folder/file permissions, etc.

  • You are comfortable with AV systems and meeting support

  • You have excellent customer service and teamwork skills

  • You are great in managing expectations and de-escalating stressed user situations

  • You are familiar working with service tickets updating; assigning; closing; sorting; filtering, etc.

Get to know usZillow Group houses a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. Our mission is to build the largest, most trusted and vibrant home-related marketplace in the world.

Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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IT Support Specialist I