Healthdrive Corporation Framingham , MA 01702
Posted 5 days ago
Overview
Join our dynamic and friendly IT Team in a position responsible for providing first line support on the IT Help Desk and participating in training new health care providers and staff in the use of HealthDrive software systems and other application software. Support includes triaging, resolving and when needed, escalating the issue to a senior IT team member. HealthDrive connects patients in skilled nursing facilities with vital care. This position is in our Framingham, MA office conveniently located right off Route 9 and the Mass Pike. Full benefits offered, casual dress, a lunch program and bagel Fridays!
HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence. Our sunny corporate office is conveniently located off Route 9, close to routes 90 and 495 in a spacious modern office! Workout center available in the building! PPO Medical, Dental, and Vision plans available as well as a generous PTO policy.
Responsibilities
Triage, resolve and/or escalate technical issues raised by end users
Respond to daily help desk tickets
Perform SQL queries and resolve issues
Account creation and configuration of hardware/software needs for new hires
Imaging of computers
Software QA testing and documentation
Train and instruct best practices for HealthDrive employees and remote staff
IT support to projects and departments outside the department as needed
Qualifications
Analytical Problem-Solving Skills - must be adept at analyzing technical challenges, identifying possible causes, and advocate for solutions.
Must have a desire to provide superior customer service for internal and external facing customers
Excellent written and oral communication skills - must possess the ability to listen and relay information to all audiences
Excellent organizational skills with the ability to handle and prioritize multiple projects
Healthcare application and healthcare industry knowledge helpful
Electronic Health Records (EHR) and/or medical billing system experience desired
Ability to take direction from all levels
Exhibit a high level of individual initiative as well as work well within a collaborative team environment.
Bachelor's degree required. Degree in Health Information Management (HIM) preferred
Advanced configuration knowledge of current Windows operating systems
Basic to intermediate database reporting skills (ability to read and write basic T-SQL scripts)
Advanced MS Office skills Understanding of Active Directory and Windows networking management
Registered Health Information Technician (RHIT) certification a plus
Healthdrive Corporation