IT Support Specialist I

Bank OZK Little Rock , AR 72215

Posted 2 months ago

Basic Qualifications:

  • High school diploma or equivalent required.

  • Experience with MS Office programs, PC hardware, and laser printers required.

  • Valid driver's license and a good driving record.

Job Purpose and Scope:

Responsible for the day-to-day operations, including support and maintenance, related to the PC and computing environment for the assigned division. Also responsible for recommending, installing, and configuring PC, phones and related equipment onto the network.

Essential Functions:

  • Provides personal computer installation, maintenance, and support.

  • Provides PC and software support and maintenances

  • Travels on-site to branches in respective division, as needed.

  • Assists in preparation of new division branch openings.

  • Provides support as needed to maintain inventory of computer related equipment located in the division.

  • Assists in local network equipment and telephone support.

  • Opens and works support tickets.

  • Maintains effective communication with other internal IT teams.

  • Travels on company business on occasion.

  • Maintains good punctuality and attendance to work.

  • Follows Bank policy, procedures and guidelines.

  • Performs other duties as assigned.

Knowledge, Skills & Abilities:

  • Knowledge of TCP/IP networking, PC Hardware, and Laser Printers.

  • Knowledge of Active Directory.

  • Ability to learn other computer software and hardware.

  • Ability to lift computer equipment with or without accommodation.

  • Ability to climb ladders, crawl under desks or reach to install network equipment with or without accommodation.

  • Ability to sit at a desk for extended periods.

  • Ability to communicate effectively both verbally and in writing.

  • Ability to travel to other branches in the division.

  • Ability to work effectively and demonstrate flexibility in a continually changing environment.

  • Ability to demonstrate effective customer service skills.

  • Ability to maintain attention to detail.

  • Ability to demonstrate effective time management skills.

  • Skill in using computer and Microsoft Office, including Word, Excel and Outlook.

Equipment Used in Job Performance/Working Environment:

  • Computer

  • Telephone

  • Multi-function device

  • Decision-making

Major Job Demands (Physical/Mental):

  • Problem-solving
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IT Support Specialist I

Bank OZK