IT Support Specialist FD

Syapps Reston , VA 20190

Posted 4 weeks ago

SyApps is a technology and management consulting services firm focused on providing solutions in strategy, processes, technology and management. As a diverse end-to-end IT and management solution provider, SyApps offers a range of technical expertise to help customers compete successfully in an ever-changing marketplace.

Please visit us at www.syapps.com.

Tax Terms: Contract

Job Description:

  • Must have 2 years of AWS working experience

  • Must have Level 2 Production/Integration operations application technical support working experience.

  • L2 DU support for DU Integration/CLVE environment.

  • Must have experience with Splunk and Jenkins.

  • Ability to Identify, analyze, and interpret basic batch and application failures in a 24/7 Production/Integration support environment carrying primary pager during production primary rotation including weeknights, weekends, and holidays.

  • Ability to perform log and data analysis to identify issues.

  • Must have working experience with UNIX and LINUX environments with SOA and Java components, command line and UNIX scripting knowledge.

  • Experience with web server, application server, Java language, Oracle and Autosys application is a must.

  • Hands on experience with monitoring suite of tools; Netcool, Dynatrace, Splunk, ExtraHop, Catchpoint, etc.

  • Must have working experience in MyServices/Service Now or equivalent ticketing system.

  • Excellent written and verbal skills. Able to quickly and concisely communicate with management on technical issues in non-technical terms and to run large conference calls during incidents.

  • Working experience in Agile methodology, Dev/Ops and experience/certification in AWS, JIRA, Jenkins, Kibana, Cloud technologies is a plus.

Location: Reston, VA

SyApps LLC is a Winner of the SmartCEO/Grant Thornton Future 50 Award for being recognized as one of 50 fastest growing companies in the Greater Washington Area.

We are proud of our diverse environment, Equal Opportunity Employer. SyApps is committed to a policy of equal employment opportunity. SyApps participates in E-Verify.


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IT Support Specialist FD

Syapps