IT - Support Specialist

Eldorado Resorts, Inc. Black Hawk , CO 80422

Posted 7 days ago

THE PROPERTY

THE JOB

  • Employee Referral and Retention Program now in effect! Bonus at 1, 3 & 6 months of service! *

$1,500.00 Sign On Bonus for Eligible New Hires

Who we are:

We CREATE the EXTRAORDINARY

We create spectacular worlds that immerse, and inspire to connect you.

We don't perform magic, we create it with excellence.

#WeAreCaesars

Together we win.

Join our empire we are the largest gaming enterprise with 55+ properties.

JOB SUMMARYThe MIS Specialist's role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment. ESSENTIAL DUTIES & RESPONSIBILITIES

  • Field incoming help requests from end users via both telephone and e-mail.

  • Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

  • Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken.

  • Applies diagnostic utilities to aid in troubleshooting.

  • Access' software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

  • Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

  • Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

  • All other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • Advanced knowledge of basic computer hardware.

  • Experience with desktop and server operating systems, including.

  • Extensive application support experience.

  • Knowledge of programming languages.

  • Working knowledge of a range of diagnostic utilities.

  • Ability to conduct and direct research into IT issues and products.

  • High School Diploma or GED equivalent. Four-year college diploma or university degree in computer systems design or computer science, and/or 5 years equivalent work preferred

  • Ability to obtain and maintain required licensure.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Ability to stand or sit for long periods of time.

  • Work area is subject to variable temperatures.

  • May be subject to smoking environment and moderate noise.

BENEFITS

  • Competitive Pay

  • Paid Time Off

  • Direct Deposit

  • 401K Retirement Plan (No Vesting Period)

  • Voluntary Health, Life and Disability Plans

  • Employer Paid Life Insurance

  • Employee Assistance Program

  • Voluntary Short and Long Term Disability

  • Team Member Celebrations

  • Team Member Discounts

  • Free Parking For All Team Members

  • Promote From Within Culture

  • Fun Team Environment

Pay Rate: $20.00-$22.00/hour DOE

Don't want to drive to Black Hawk? Check out these flexible casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

WHO WE ARE

Caesars Entertainment is the world's most geographically diversified casino-entertainment Company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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IT - Support Specialist

Eldorado Resorts, Inc.