IT Support Specialist

Dyncorp International Fort Worth , TX 76102

Posted 12 months ago

Job Summary

Responsible for supporting, managing and controlling the daily operations of IT systems. This includes maintaining the network, PCs and servers and supporting end users. Accounts for all computer hardware and software, and provides technical expertise on hardware, software and user issues. Carries out all duties in accordance with DynCorp ISO 9000 Quality and Safety Standards.

Principal Accountabilities

(Typical duties include the following, although specific duties vary by assignment or contract.)

  • Coordinates site IT operational functions.

  • Primary responsibility for supporting hardware, software, network and computer security systems.

  • Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing)

  • Responsible for supporting the in-house PC based software solution for assigned program.

  • Assists with the analysis, design, and implementation of LAN/WAN requirements.

  • Manages, controls and accounts for program technology assets assigned to the IT department at the site.

  • Controls and monitors user setup, Internet access, and assists in enforcing discipline in its use.

  • Ensures all work is completed to appropriate quality standards.

  • Performs other duties as required.

Knowledge & Skills

  • Requires level 4 understanding of written and spoken English.

  • Extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network and communications systems.

  • CISCO experience is highly desirable.

  • Ability to convey complex hardware/software issues to non-computer oriented personnel.

  • Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks.

  • A , Network or equivalent certification is required.

Experience & Education

  • Associates degree or higher, preferably in computer science or information technology.

  • Minimum two (2) years of experience in a responsible IT position that required system analysis and troubleshooting.

  • Experience supporting Microsoft Office Suite of products.

Physical Requirements/Working Environment

  • CONUS: Work is in office environment.

  • Physically capable of performing all required duties in adverse weather conditions.

  • Capable of lifting 50 lbs and perform extensive work using handling/lifting equipment.

Generally works in a normal office environment. However, due to operational locations of various Task Orders under LOGCAP IV, may be required to travel domestically and internationally, on short notice, to austere environments under harsh living conditions, for periods of time not longer than 179 days.

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IT Support Specialist

Dyncorp International