Dane Street is looking for highly motivated candidates to join our team as a Desktop Analyst in our Palm Beach Gardens, fl office. Dane Street offers an exciting work environment, competitive compensation, and strong growth potential.
The Desktop Analyst responsibilities include system analysis for the determination of appropriate hardware, software or application functionality changes resulting from user support. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provides remote and in-person, hands-on help at the desktop level.
MAJOR DUTIES & RESPONSIBILITIES:
Prioritize and resolve end-user requests. Provide hands-on assistance in providing appropriate hardware, software, and troubleshooting.
Oversee the installation and configuration of new systems & software based upon the role of the team member.
Assist with onsite inventory management at Dane Street's offices. Ensure that it is kept under secure conditions at all times, and available for reassignment and/or business continuity.
Work closely with client IT contacts to help troubleshoot any issues that have arisen that impact the client base from being able to utilize Dane Street's services.
Engage with the entire IT team and other departments, as necessary, to complete security questionnaires that are driven by client requests and provided by the sales team.
Train the system's end-users and update instruction manuals when required.
Special projects are dependent upon business needs. Other duties as assigned.
An Associate's Degree or Bachelor's Degree in Information Technology is preferred.
ABOUT DANE STREET:
A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful, astute forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers' Compensation, Disability, Auto and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers and Pharmacy Benefit Managers. We provide customized Independent Medical Exam and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.