IT Support Specialist

Are you looking for a new challenge with an innovative company in the Information Systems team? Maybe this job as an IT Support Specialist in Mason City, IA is for you!

This position will be located onsite in the CURRIES (an ASSA ABLOY company) facility in Mason City, IA.

What you would do as our IT Support Specialist

You will carry out processes to identify, track, escalate, and resolve end-user problems supporting ~2400 users spread over 15+ locations in the North American continent. This includes providing technical assistance to computer system users, answer questions or resolve computer problems for clients in person, via telephone, or from remote location. The role will have exposure to robotic automation, enterprise networking, world-class technologies, and collaborating in a global community.

You will also:

• Provide day-to-day support of all business system software and hardware, including iSeries and/or ERP applications, end-user hardware, software and accounts/access.

• Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face

• Work within transactional ticketing system, documenting incidents and resolutions while keeping users updated of status.

• Work collaboratively with stakeholders to schedule and manage daily workload and special projects.

• Responsible for coordinating and deploying the daily work of contracted Services to ensure efficient remedy of Help Desk support requests.

• Will be responsible for assisting and informing the purchasing process, configuring and installing new devices, and assisting with inventory management.

• Perform ad-hoc training for end users in the proper use of hardware and/or software.

• Provide an exemplary and professional interface between the IT department and all customers by sending and receiving email, phone, and in person communications to ensure that information flow is accurate, timely, and professional.

• This position has the authority to stop action on work until concerns are resolved and to initiate and/or participate in identifying and implementing actions to correct existing and prevent future occurrences.

• Be available to fulfill assigned "on call" responsibilities.

The skills and experience you need:

• High School Diploma or GED, required.

• Associate degree in computer science, information systems or related field and/or equivalent work experience, preferred.

• Minimum of 5+ years combined progressive experience working in a service desk environment, and/or providing hands on technical support, required.

• Previous experience working directly with end users in a manufacturing environment, preferred.

• Experience supporting and maintaining the following: Microsoft Suite of Products (OS, Office, etc.), General Network troubleshooting, Computer Hardware and Peripherals, Common Application Packages (PDF, Citrix, DWG, etc.), VOIP, Anti-virus solutions, Printers (Laser, Dot Matrix, Thermal), VPN Solutions and File Shares.

• Previous experience and high comfortable level of working within Microsoft Active Directory, Development of software deployment strategies, Video Conferencing solutions, CAD software and Telecom solutions.

• Previous exposure to: IBM iSeries, SolarWinds MSP, Practical experience with ServiceNOW, Automated manufacturing solutions, Digital WatchDog Video Systems, and Veeam Endpoint backup solutions.

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:

• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.

• A competitive salary and incentive schemes.

• Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!

This position may be staffed at an alternative level within the job family to align with the selected candidate's skill set, experience, and business needs.

We review applications regularly, so don't wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don't look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at Stephanie.mandato@assaabloy.com

Let's create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

#LI-SM1

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Mason City, IA, US, 50401

IT, Telecom & Internet

No Travel Required

Entry level

01-Dec-2024

Nearest Major Market: Mason City