IT Support Specialist 1

Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. It's no accident that Atlas creates a better experience for infrastructure and environmental projects. It's how we are built - with the best people in the industry, with the reach and expertise to help at any and every step of the project, and with a heart-led approach that puts quality and safety at the center of everything we do. We're just built to be better. We are a great company.

We are seeking an IT Support Specialist 1 to join our Lafayette, LA team! Come join us!

Job responsibilities include but are not limited to:

• Lifting/carrying computing components (computers, printers, monitors, etc.). May be required to maneuver around and under furniture.

• No supervisory responsibilities. May be asked to mentor/train other Support Specialist I staff. Under general supervision from Supervisor/Manager works within specific guidelines and protocols on semi routine assignments.

• Establishes and maintains positive customer relationships. Exceeds customer expectations by providing exceptional service at all times. Uses effective interpersonal and time management skills to deliver excellent service.

• Demonstrates effective interpersonal skills. Provides and accepts feedback in a constructive manner. Listens to and understands others. Expresses self clearly and effectively in group and individual settings. Reads, writes and interprets information clearly.

• Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.

• Makes good use of web tools and on-line industry resources and can implement and manage web projects, has on-line marketing knowledge, aware of industry trends.

• Has an awareness of, researches and adopts effective technologies that improve the bottom line, works well with tech resources.

• Performs routine maintenance on system components. Understands system performance requirements and what kind of maintenance is needed.

• Identifies measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system. Is able to accurately evaluate system performance.