IT Support Senior Analyst

Job Description

The role

Alongside world-class legal careers, Clifford Chance offers excellent opportunities in the support functions that underpin its business operations. By joining us in Business Services, you will help us to innovate in the way we deliver our services and enable us to run a successful multinational business that never stands still. Business Services are integral to the running of the firm and are critical to its success.

This job is a permanent full-time position in the Technology Department's Service Centre and is based in Amsterdam. It involves working in a helpdesk officer role, providing first and second-level user support (depending on services) as part of an IT team that, comprises a total of seven members.

Occasionally this person could provide training on IT applications to final users.

Key Responsibilities

The role involves the following key responsibilities:

• Providing user equipment support, delivery and maintenance.

• Acting as point of contact for all user queries relating to desktop PC's, laptops, smartphones, printers and business-related software.

• Dealing with asset management tasks (i.e., in relation to desktops, laptops, printers and other peripheral devices).

• Providing IT and audiovisual equipment support for on and off-site meetings and events.

• Supplying business desktop software support and support in relation to document production issues.

• Providing advice and assistance in relation to the use of secure remote access to office systems.

• Recording incidents, problems, requests for assistance using a mandatory global incident management tool (currently Service Now).

• Providing support in relation to mobile and fixed telephone peripherals.

• Providing training on IT applications, if required.

• Being fully integrated in an international environment as a member of a Continental Europe IT Team. Dedicating time and resources to this region initiatives.

• Providing out-of-hours help desk support to users on a rotating basis (with other members of the Technology Department), either remotely or, when necessary, on site.

Qualifications

Your experience

The successful applicant will have:

• A minimum of 3 years of relevant experience gained in an international environment, ideally Legal or Professional Services Organisation;

• Certification in process improvement (ITIL), Project management or Service Delivery is preferable;

• Skilled and preferable certified in Microsoft O365 environments.

• International orientation and mindset;

• Excellent IT Support skills and a natural interest to learn how to work with new technologies;

• Highly proficient in English, and Dutch is a plus;.

The ideal candidate will demonstrate the following competencies:

• Client focus: motivated by client satisfaction and strive to exceed the expectations of clients;

• Problem solving: using and applying new tools and techniques and possesses a natural curiosity and skill at solving problems;

• Business analysing and organisational thinking: able to engender stakeholder confidence from all levels of the organization and understand their requirements in order to create the desired output at the pace of client needs;

• Open mindset: challenge present work routines and look for new solutions to old and new problems;

• Flexible in approach and being able to respond to changing circumstances based on the preference of stakeholders and the unique demands of each situation;

• Able to demonstrate willingness to adopt new working practices (to become a business advisor, not just break/fix).

• Able to demonstrate Process Improvement approach and skills (Continuous Improvement capability).

• Able to demonstrate the ability to deliver technical projects and/or new software to a varied userbase with different levels of IT skills;

• Able to articulate and present new technologies to the office, to encourage greater adoption of applications.

• Working within preliminary guidelines and GDPR regulations, to comply with security and compliance requirements.

Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work.

You'll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they've reached out to us, we provide a world-class service every step of the way. And that's possible thanks to the entrepreneurial spirit and conscientious approach to work that you'll find across all of our teams.

Whichever area of the business you join, you'll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Additional Information

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here.