IT Support - Opera (Property Management System)

Rosewood Hotels & Resorts Dallas , TX 75201

Posted 2 months ago

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Rosewood Hotel Group, one of the world's leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts, New World Hotels & Resorts and KHOS. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us or stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The Digital Business & Transformation division is looking for an IT Support Analyst - Opera (Property Management System)

As a member of the Global Support Team this role will provide first and second level support to all hotels, corporate associates and sales teams worldwide. This position will specialize in Opera PMS support and will assist with the day to day administration and analysis of the Opera PMS environment. The Support Analyst will review incoming issues and identify reoccurring or anticipated problems to document, communicate and/or prevent on a global level.


  • Logs, categorizes, prioritizes, assigns, escalates and troubleshoots all requests/activities for tracking and visibility

  • Reports daily to the Corporate Director of Global Support

  • Monitors and analyses all Opera PMS related issues to identify reoccurring trends/issues

  • Finds resolution for global issues, documents fixes and distributes globally to local IT resources

  • Follows escalation and commun

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IT Support - Opera (Property Management System)

Rosewood Hotels & Resorts