IT Support Manager

Who We Are

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 40 countries, Addepar's platform aggregates portfolio, market and client data for over $5 trillion in assets. Addepar's open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in Silicon Valley, New York City, Salt Lake City, Chicago, London, Dublin, Edinburgh, Scotland and Pune, India.

• Marketplace and brokerage services provided by Acervus Securities, Inc., an SEC registered broker‑dealer and member FINRA / SIPC.

The Role

Addepar is currently seeking an experienced IT Support Manager to lead our US-based IT Support team! This team operates across three locations, managing office systems and providing enterprise user support for our rapidly expanding global corporate environment.

Addepar takes a market-based approach to pay. A successful candidate's starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $100,000 - $150,000 (base salary) + bonus + equity + benefits.

What You'll Do

• Foster a positive and collaborative work environment, guiding and coaching to ensure continuous employee development.

• Supervise day-to-day IT Support operations, ensuring timely ticket resolution by effectively prioritizing and delegating tasks to meet SLAs.

• Collaborate with IT Engineering to identify emerging technical issues and trends, implementing proactive solutions.

• Deliver metrics to measure IT services' effectiveness, regularly reporting on key performance indicators to IT leadership.

• Oversee the end-to-end user lifecycle, including streamlined onboarding and offboarding processes in collaboration with key partner teams.

• Provide dedicated support to Addepar's Executive team, building strong partnerships and promptly addressing their needs.

• Affiliation with our registered investment adviser, ASIM, and our broker-dealer, Acervus Securities.

Who You Are

• Passion for driving professional development, actively mentoring and nurturing the growth of team members!

• Bachelor's degree in Business Information Systems, Engineering, Computer Science, or equivalent work experience.

• 2+ years of IT team leadership experience, supporting endpoints, networks, telecom, and A/V systems.

• Hands-on experience administering Okta, Google Workspace, Jira/Confluence, Slack, or similar tools, alongside other widely used SaaS products.

• Proficiency with Apple systems in corporate environments, with some exposure to Windows equivalents.

• Expertise in IT infrastructure planning and development, including research into new capabilities and systems.

Our Values

• Act Like an Owner

• Think and operate with intention, purpose and care. Own outcomes.

• Build Together

• Collaborate to unlock the best solutions. Deliver lasting value.

• Champion Our Clients

• Exceed client expectations. Our clients' success is our success.

• Drive Innovation

• Be bold and unconstrained in problem solving. Transform the industry.

• Embrace Learning

• Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

To ensure the health and safety of all Addepeeps and our prospective candidates, we have instituted a virtual interview and onboarding experience.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to TAinfo@addepar.com.