IT Support Lab Engineer

Technical/Functional Skills

• Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues.

• Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer's workload.

• Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers.

• Knowledge and understanding of Active Directory required.

• AGILE ways of working necessary.

• Background with computer security

• Previous experience with validated systems (GxP) a plus.

• ¬Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)

• Support for scientists in incident management, user support and coaching, access management

• Testing and validation of computer software (complete tests in different environments, writing technical documentation)

• Familiar with ticketing systems such as Service-Now a plus.

• Microsoft Excel skills a plus.

Roles & Responsibilities

• Assist in maintaining existing computer infrastructure of 5000 PCs globally.

• Image/Onboard new computers into the domain and onto the network.

• Secure and protect new and existing hardware.

• Consult with the business as they require assistance with their equipment.

• Troubleshoot and implement data flows for scientific instruments

Generic Managerial Skills

• Must have outstanding communication skills.

• Candidate must be a team player.

• Self-starter, attention to detail and willingness to learn new things a must.

• Must be willing to follow documented processes and procedures.

• Excellent organizational skills.