IT Support Internship (Paid) - Federal Way, WA - Q2 2024

• Do you enjoy solving complex and varied IT problems?
• Are you a fast thinker who easily adjusts to different situations?
• Are you obsessed with the latest technologies? Have you built a Hyper-V server at home, or taught yourself PowerShell?
• Are you an optimistic team player who can also take charge as necessary?
• Do you welcome regular changes-of-scenery?
• Are you the go to person to "translate" technology to family and friends in an accessible manner?

If so, FusionTek is interested in talking to you! We're looking to add paid summer interns to our team who are looking to develop their technical skillset.

As an established IT Service Provider / Managed Service Provider with clients both domestically and internationally, we specialize in providing top-notch network and computer support and IT consulting services to small and mid-size organizations.

We are in search of an awesome team players who are looking to start their career in the IT industry. If you're looking for a great way to enter this industry, a career with unlimited potential, and want to work for an outstanding integrity-based company, then we are the company for you!

Who are we looking for?

• We’re seeking energetic, flexible, and driven individuals with a thirst for knowledge and a passion for new technologies.
• Our ideal teammate is a results-oriented rock star, who’s enthusiastic, hardworking, and committed to personal and professional development.
• You’ll need to have excellent customer service and communication skills, and the ability to talk tech (and ensure they understand what you’re saying!)
• The ability to work independently and self-motivate in a professional but fun environment while remaining cool under pressure is essential.

Here's what you'll be doing!

• The primary focus of this position will be to learn and provide support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.
• You’ll record, track, and escalate cases through our already established tracking system as well as help keep our documentation up to date and in tip-top shape.
• You’ll get to be part of our team of friendly and knowledgeable people working directly with our clients, both remotely and onsite.
• You will be able to coordinate projects and tasks seamlessly with our Service Delivery team members, as well as with our advanced technical team.
• This internship is based in-office, not remote or work from home.

Requirements

• Basics computer systems knowledge on Windows or Mac Platforms
• Planned career in the IT services industry
• Excellent time management skills
• Impressive verbal, written, and communications skills
• Ability to lift and carry computer components up to 50 pounds
• Familiarity with a Ticketing System is preferred, but not required
• Ability to commute daily to our office in Federal Way, WA. This internship is in-office, not work from home.

Benefits

• A paid opportunity to enter the IT services industry with potential for bonus payments
• Continuing education and certification assistance
• An excellent entry level technical position with a growing IT company with tons of potential for advancement!
• A fun and energetic company culture

All offers are conditional on the successful completion of a background check. We value a diverse team!