IT Support Engineer - (Virginia) (Open)

Kind of Work

This position is responsible for technical work supporting and maintaining end user devices and systems for internal business customers. With over 2,300 desktop computers, and over 150 applications spread across over 50 county locations; this incumbent will be responsible for resolving customer requests, including troubleshooting and triaging desktop and mobile device related issues. This customer centric position will also be responsible for building and deploying desktop and peripheral hardware and software.

The salary range reflected above is the normal hiring range for an IT Support Engineer Associate.

The full salary range for an IT Support Engineer Associate, including longevity pay, is $28.17 - $39.82 per hour.

The full salary range for an IT Support Engineer, including longevity pay, is$32.45 - $46.24 per hour.

This position is part of the

Civil Service Basic Unit Employees Collective Bargaining Agreementrepresented by Council 5 of AFSCME.

Distinguishing Features of Work

An employee in this class is responsible for troubleshooting and resolving a wide range of complex Information Technology (IT) service requests and projects; building and maintaining desktop related systems. Duties include analyzing, diagnosing and resolving a variety of complex technology related systems. The work is performed under the direction of assigned supervisory staff.

Work Environment

These work environment factors are general in nature and may vary depending on the specific position being filled.CONSTANT:Near vision; use fingers; and sit.FREQUENT: Midrange vision, hear within 5 feet and up to 20 feet; grasp; work alone and work inside.OCCASIONAL:Lift and carry up to 10 pounds; far vision; talk/speak; walk; work with others and drive.

Selection Process

MINIMUM QUALIFICATIONS - IT Support Engineer - Associate (Pass/Fail):

• Graduation from an accredited college or university with a Bachelor's degree in computer science, informationsystems, software engineering, management information systems, information technology or a closely related field; OR graduation from an accredited college or university with an Associate's degree in computer science, management information systems, information technology, or a closely related field AND two (2) years full-time paid verifiable experience in desktop administration; OR an equivalent combination of education and experience as determined by the Human Resources Director.

• Possession of a valid driver's license.

MINIMUM QUALIFICATIONS - IT Support Engineer (Pass/Fail):

• Graduation from an accredited college or university with a Bachelor's degree in computer science, information systems, management information systems, information technology or a closely related field AND four (4) years full-time paid verifiable experience in desktop administration; OR graduation from an accredited college or university with an Associate's degree in computer science, management information systems, information technology, or a closely related field AND six (6) years full-time paid verifiable experience in desktop administration; OR an equivalent combination of education and experience as determined by the Human Resources Director.

• Possession of a valid driver's license

Preferred qualifications:

• Microsoft: MTA, MCSA, MCSE
• CompTIA: A+, Security+, Network+, Security+
• VMware: VCA, VCP
• Cisco: CCENT, CCN

Note: At the discretion of the hiring authority, the successful candidate may be considered for appointment at the IT Support Engineer Associate or IT Support Engineer level, contingent on minimum qualifications and department need. This would be determined at the time a job offer is extended.

RATING SYSTEM

Supplemental Questions will be 100% of the scoring process:

Points will be awarded based on the applicants answers to supplemental questions 9-14.

Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

Please Note:When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy/paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.

TENTATIVE RECRUITMENT &SCREENING PROCESS SCHEDULE:

• June 13, 2024 - Applicant screening will begin.

• Week of July 1, 2024 -Supplemental question scoring to be completed

• Week of July 15, 2024 -Interviews to be conducted

ESSENTIAL FUNCTIONS:

The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.

VETERANS PREFERENCE:

If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:

• Veteran: DD214 noting character of service.

• Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.

• Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)

• Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.

Please refer to Minnesota Statue 197.455 for additional requirements. ClickHere.

PHYSICAL-MEDICAL STANDARDS:

Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.

DRUG TESTING:

Applicants selected for appointment must take and pass a drug test.

BACKGROUND CHECK:

Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.

EMPLOYMENT ELIGIBILITY VERIFICATION:

All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.

PROBATIONARY PERIOD:

Appointees to the position must successfully complete a twelve month probationary period prior to being certified for permanent employment.

NON-DISCRIMINATION:

St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.