IT Support Engineer

Two95 International Inc. Dallas , TX 75201

Posted 2 months ago

Title : IT Support Engineer

Location:Dallas, TX

Duration: Full Time Position

Requirements

Roles & Responsibilities:

Email Management experience on platforms like GSuite, Outlook Exchange.

Provide support on Microsoft Operating System including migrations, installations, upgrades and troubleshooting etc.

Provide support for Linux and Mac Operating system - installation and basic troubleshooting skills.

Troubleshooting on email clients i.e. MS outlook, google apps sync etc.

Hardware troubleshooting skills in desktop, laptop, printers etc.

Troubleshooting on Wi-Fi networks related issues on both laptops and mobile phones.

Troubleshoot issues like anti-virus, windows patches, applications, operating systems etc.

Manage and fix the issues for people in regional/HUB offices and remotely for the people on the field.

Knowledge and experience on managing Audio Video Conferencing solutions.

Work on tickets and Manage them and keep track of them in line with defined SLAs

Strong understanding and experience in Inventory Management of IT Assets including and not limited to track warranty and timely support

Technical Skills

Experience in Email Management tools like GSuite, Office365, Microsoft Exchange.

Good experience in supporting IT Operations for End User Support & Infrastructure Support.

Exposure to users identity management in AD, basics of file server, Group Policies and Active Directory.

Knowledge of any Helpdesk Ticketing/call monitoring system

Strong hands on experience with MS Office and other similar tools for documentation, data entry, analysis and reporting.

Good customer and stakeholder management skills.

Good understanding and hands on experience of any ITSM.

Preferred Experience & Qualifications

Graduate in Information science or Computer Science or any other equivalent IT Qualification.

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

4-7 years of total IT experience.

Strong Problem Solving, Documentation, Communication and Coordination skills.

Taking ownership of customer issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Creating purchase requisitions for IT hardware/software

Ensuring all software purchased licensing is recorded and maintained

Assist with IT Assets Allocation and De-allocation (FnF Process) and maintains the complete inventory

Undertake small to medium-sized IT projects as instructed by the IT Manager

Provide desktop and network support

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IT Support Engineer

Two95 International Inc.