IT Support Engineer

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touch points into meaningful moments of impact.

Job Description

We are seeking a motivated Associate-level IT Support Engineer to join the team in our Warrenville, IL office!

Provides support across a broad range of technologies and liaises with multiple areas of the business to provide technical support for our endpoint fleet of equipment. He/She will communicates effectively about a broad range of technologies and explains solutions in technical and nontechnical terms. Responsibilities may span over multiple facilities based in the area as needed for support that could require the ability to travel.

Responsibilities:

• Deploy and troubleshooting common issues with Windows and Mac endpoints and peripheral devices Diagnosing/troubleshooting issues with enterprise level applications Installing/uninstalling/repairing.

• Desktop Applications Maintaining asset management databases as applicable as part of endpoint lifecycle including physical inventories.

• Ensuring compliance to company programs, policies, procedures and assisting/guiding business users as appropriate.

• Collaborate with partner support teams/vendors to deploy, troubleshoot and decommission various technologies (functionality, network/server equipment, video conferencing, etc.) Managing support Incidents and Service Requests in ServiceNow.

• Prioritizing critical tickets to tickets with less urgency in daily activities while maintaining service levels.

• Performs other related duties and participates in special projects as assigned.

Qualifications

• Bachelor degree in discipline related to functional work or role is strongly preferred.

• Knowledge of endpoint software such as MS Windows OS, MAC OS, Microsoft Office, Google Suite of Applications.

• Base knowledge of ServiceNow or other ITSM toolset Requires good communication skills, both verbal and written.

• Able to communicate effectively with diverse groups of people when completing work assignments.

• Excellent customer service skills and effective communications via in person, phone, chat or email Strong teamwork ethic and highly organized with excellent time management skills.

• Thought leadership surrounding issues and observations in the environment Initiative, autonomy and a strong sense of urgency.

• Ability to travel to other locations as needed Lifting - Potential lifting up to 25 pounds occasionally to move objects.

Additional Information

The national pay range for this role is $44,400 to $78,800 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans