IT Support Engineer I

Amazon.Com, Inc. Lubbock , TX 79401

Posted 2 months ago

About OpsTech IT

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Responsibilities include, but are not limited to

  • Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.

  • Ensuring infrastructure networking and computing systems remain available during production hours.

  • Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

  • Managing local technical projects.

  • Maintaining or creating policies, procedures, and processes.

  • Identifying root-causes of operational issues and process inefficiencies.

  • Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.

  • Traveling up to 60% of the time.

  • High school or equivalent diploma

  • 2+ Years of experience in a professional environment

  • Fluent in Cisco/networking and either Linux and/or Microsoft

  • 2+ years of experience of troubleshooting in a multi-user high availability environment

  • 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP

  • 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation

  • 1+ years IT experience with client, server, and network service delivery

  • Must have one of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

  • Valid state driver's license

  • Bachelor's degree in Computer science or IT related field

  • Microsoft Certified Solutions Expert and Microsoft Certified IT Professional Systems Administrator Certifications

  • Cisco CCENT certification

  • Data center infrastructure and facilities experience

  • Ability to explain complex IT concepts in simple terms

  • Ability to manage high priority projects

  • Excellent written and verbal communication skills

  • Proven ability to work successfully with limited supervision

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Unified Communications Administration & Support

Computer Transition Services, Inc.

Posted 1 week ago

VIEW JOBS 11/18/2020 12:00:00 AM 2021-02-16T00:00 <h3>Company Description</h3><p>CTSI has been an employer of choice in the Lubbock, Texas area since 1985, and our Mission and Values say it all: Exceptional Quality, High Integrity, close relationships and understanding, personal growth and team spirit are among some of the reasons why our employees love working here!</p><p><strong>For Our Clients:</strong> At CTSI, our mission is to improve our clients' lives and business success by providing integrated solutions and professional services to meet their technological and organizational needs. We pride ourselves on providing quality IT solutions with a strong emphasis on customer service.</p><p><strong>For Our Employees:</strong> CTSI provides a quality of life which is second-to-none. Your hard work and input are valued through employee recognition, on-going professional development and honoring work/life balance.</p><p><strong>Due to growth</strong>, we have the following position available:</p><p><strong>Requirements</strong></p><p><strong>This position will primarily be providing implementation, maintenance, and support to CTSI clients for numerous Unified Collaboration systems. </strong></p><p><strong>Qualifications:</strong></p><ul> <li>Bachelor's Degree or equivalent work experience in technology preferred</li> <li>Unified Communications/Collaboration/VoIP experience required</li> <li>Cisco Certified Network Associate (CCNA) required</li> <li>Cisco Certified Network Professional (CCNP) Collaboration preferred</li> <li>Cisco Call Manager Experience preferred</li> <li>Use of MS Office in an office environment preferred</li> <li>Solid customer service skills</li> <li>Ability to read, write and speak English fluently</li> </ul><p><strong>Work Environment Conditions:</strong><br></p><p>Inside &amp; outside (office)</p><p><strong>Equipment Used:</strong> (Office equipment, software, etc.)</p><p>Office equipment, computer, telephone</p><p><strong>Physical Requirements:</strong></p><p>Normal Office</p><p>Medium/heavy work (lift 50+ lbs.)</p><p>The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment</p><p>While performing the duties of this job, the employee is regularly required to talk and hear</p><p>Ability to drive company owned or personal vehicle</p><p><strong>Benefits</strong></p><p>CTSI offers a rich benefit package, including health, life, dental, vision, Flex Spend account, 401K, fitness reimbursement, PTO, paid holidays, career development, personal financial planning training, paid certifications and so much more!</p> Computer Transition Services, Inc. Lubbock TX

IT Support Engineer I

Amazon.Com, Inc.