IT Support Engineer

Fanduel Los Angeles , CA 90009

Posted 10 months ago

About Us:

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.

About the Role:

The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of new team members, data cabling, systems administration in a variety of software and hardware environments, telecom administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

What you'll do:

  • Maintain and monitor core servers and services.

  • Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of laptops and local services.

  • Provide technical expertise and hands-on support of end user infrastructure (hardware, software/OS) including but not limited to Mac and PC laptops, AV equipment, and other office technical equipment.

  • Provide executive support for senior/C-Level leadership.

  • Manage internal IT projects and projects involving other stakeholders.

  • Hardware procurement and asset management.

  • Creating and maintaining technical documentation.

  • Manage AV systems during large company webinar events.

  • Maintain IT ticketing system and standards.

Required Qualifications:

  • Excellent interpersonal skills with executive staff under high pressure situations

  • Strong knowledge of enterprise applications, tools and operating systems.

  • Strong technical knowledge in providing 24/7 support.

  • Experience in streamlining user device support functions.

  • Working knowledge of IT and engineering technologies and operations.

  • Strong analysis capabilities and skills in structured problem solving.

  • Strong program and service delivery skills.

  • Deep sense of urgency and ability to identify and achieve quick wins.

  • Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI's and metrics and drive towards operational maturity.

  • Great communications and collaboration skills.

Preferred Qualifications:

  • Must pass State of Oregon Racing Commission background security check.

  • Must pass State Casino Employee background security checks.

  • BS in CS/CE/EE or related field and 1+ years' experience; or, MS in CS/CE/EE or related field and 2+ years' experience; or, 3+ years of applicable technical experience.

What you get in return:

Beyond working with such a great team?

  • An exciting environment with real growth

  • Contribute to exciting products used by a highly passionate user base

  • Personal learning and development opportunities

  • 401K plan with company match

  • 100% coverage of health insurance premiums

There's more, but we don't want to go on and on!

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.

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IT Support Engineer