At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Amazon has an immediate opening for an IT Support Engineer in Seattle, Washington.
IT Support Engineers are Amazon's front line when it comes to hands-on hardware and software troubleshooting. The position supports corporate employees in a variety of roles, from software developers to sales associates.
Support Engineers provide hands-on support for client hardware and software on Windows, Mac, and Linux systems. They also support networking and local server resources for their site. They are the face of IT for their local customers; they serve as the liaison between site leadership and IT engineering teams. Regular activities include troubleshooting client operating systems, PC imaging and repair, network troubleshooting, project management, mentorship of junior technicians, systems administration, telecom administration, and hardware procurement.
Support Engineers must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills, and the ability to deal effectively with people in a wide variety of situations.
This position is part of a virtual team providing remote and in-person support to offices outside Amazon's Seattle headquarters. Previous experience exercising high levels of initiative, judgment, and diplomacy with minimal supervision is required.