Bob Jones University Greenville , SC 29617
Posted 1 week ago
POSITION SUMMARY: The IT Support Center Technician will provide Tier 1 and Tier 2 technology support for BJU, Inc. employees' computers, applications, printers, and phones and assure users' needs are addressed. This employee will assist the supervisor with the scheduling of students and the assigning/completion of their work and will continually seek ways to improve end user experiences with supported technologies.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provide solutions to user issues with computer hardware, network, printers and software
Answer customer calls to the IT Support phone line and provide assistance
Provide onsite assistance with setup and troubleshooting of customer equipment
Research and recommend technical solutions to challenges as they arise
Maintain documentation about issues and solutions
Continually improve user experiences with all supported technologies
Assist with the training and oversight of student technicians
Communicate in a timely and professional manner
Other duties as assigned by supervisor
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Ability to lead others
Ability to work with frequent interruptions
Ability to take initiative in solving problems
Knowledge of operating system platforms such as Windows and Apple
Basic knowledge of LAN, hubs, switches and network configuration
Some experience in technical computer support
Ability to interface with users and discuss issues in language that users will understand
Knowledge of computer hardware and software components
Working knowledge of basic office and non-standard applications
Troubleshooting capabilities
Excellent communication skills, written and oral
Ability and willingness to learn new technologies
#LI-Onsite
Required Education: High School diploma or GED
Bob Jones University