IT Support Associate

University of Maryland Extension is seeking to fill seven (7) Tech Extension Digital Navigators positions in College Park MD. They are all Nonexempt, contingent 2 positions. This is the announcement 6/7.

Description of College/Unit:

Chartered as the Maryland Agricultural College on March 6, 1856, the College of Agriculture and Natural Resources is the cornerstone of the University of Maryland system, built upon a foundation of sound science, groundbreaking research through the Agricultural Experiment Station, and Maryland pride. The University of Maryland College of Agriculture and Natural Resources (AGNR) is a leading Land-Grant institution providing teaching, research, and programs through the University of Maryland Extension (UME) to a diverse clientele in the State of Maryland and beyond.

Within the UME Family and Consumer Science Program, the Tech Extension project addresses the digital divide and increases broadband adoption through digital literacy and navigation programs in Maryland.

Position Summary/Purpose of Position:

The Tech Extension Digital Navigators will: (1) develop partnerships with local agencies, educational institutions, non-profit organizations, faith-based groups, workforce agencies, for-profit industry, and others; (2) assist community residents with digital inclusion information and resources on affordable broadband access, appropriate device, and digital skills, (3) provide information and coaching to enable Maryland residents to use home devices and internet to increase digital literacy skills, and (4)provide basic technical support to enable digital access and inclusion in Maryland, and(5) provide research assistance to identify existing local resources and gather insights about community needs.