Infrastructure Engineer is responsible to provide technical support to internal customers to resolve computer related, network, and software issues to ensure all computers, systems and servers are operating at optimal operating levels necessary to complete business tasks.
Primary Duties and Responsibilities
Serve as a point of contact for technical support to internal customers in one or more of the following areas: password resets and logon failures, network failure alerts, computer equipment malfunctions, maintenance and relocation of computers and other technical and computing related issues.
Build, image and configure PCs, printers and RF scanners. Maintain accurate inventory of the equipment.
Coordinate with the Global Network team, IT project teams and the business to plan and implement network infrastructure for new sites, site moves and site closures.
Coordinate with the Global Network team and the business to schedule network infrastructure upgrades and equipment replacement as needed.
Work with Global InfoSec on Antivirus and software patching updates.
Answer, evaluate and prioritize incoming telephone calls, voice mail, e-mail or fax messages, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
Resolve intermediate technical issues (after escalation from less experienced technicians) through troubleshooting and basic technical support by recommending or performing actions to correct problems based on knowledge of the systems.
Record and track all inquiries by creating tickets or reports to monitor resolution of technical issues.
Evaluate and prioritize help desk tickets and effectively escalate technical issues to more experienced technicians within the help desk and document all support calls for which resolution at Level II is not possible.
Maintain the call tracking system through the input of resolutions to issues and or tracking issues that are escalated to a higher level. Enter data and add or delete information accurately and timely.
Provide on-call support as scheduled.
Performs other duties as assigned.
Education and Experience
Bachelor degree in information technology or related field preferred.
Minimum 2 years corporate help desk experience preferred.
Certifications and Licenses
Languages and Communication Skills
Must be able to read, write, and communicate fluently in English.
Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and standard operating procedures
Ability to effectively present information and respond to questions from management, employees and vendors.
Computer hardware, email and operating system skills required.
Intermediate to expert skill in Excel , Word and Windows operating systems
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Nearest Major Market: Los Angeles
Ceva Logistics U.S., Inc.