IT Support Analyst, Santa Maria

Phillips 66 Santa Maria , CA 93454

Posted 2 months ago


Phillips 66 & YOU- Together we can fuel the future


Reporting to the San Francisco IT Area Lead, the Santa Maria IT Support Analyst will provide technical support to business users to Santa Maria Refinery, Midstream, and Lubricants regional locations. This role will provide troubleshooting, management, monitoring, and hands on support for internal telecommunications systems in the site's geographical support area (examples may include desktops, switches, routers, wired and wireless Ethernet, and Active Directory). The role will collaborate with central infrastructure support teams to plan and execute telecommunication refresh activities. The role will participate in corporate technical knowledge sharing / best practice networks.

Responsibilities may include:

  • Proactively monitoring system performance

  • Provide desk side for personal computing environments

  • Troubleshooting and mitigating system performance issues

  • Building and maintaining relationships with technical partners in the business (e.g., Midstream I&E Technician)

  • Coordinating resources and suppliers to complete projects and work requests

  • Collaborating with central infrastructure support to plan and execute hardware refresh

  • Optimizing IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices, and especially in discovering and propagating best practices

  • Maintaining documentation of supported systems

  • After-hours (call-out) support of critical infrastructure



  • Legally authorized to work in the job posting country

  • Associate's degree or higher

  • Demonstrated strong analytical and problem-solving skills

  • Proven verbal and written communication skills for direct customer interaction

  • Proven ability to master and apply advanced and specialized technical training

  • Proven ability to work well with business, and local and remote IT resources

  • Proven ability to deliver on commitments

  • Able to provide day-to-day and after-hours support (24x7) as appropriate

  • Able to safely operate a motor vehicle in the refinery around process equipment

  • 3 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems

  • Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary

  • Willing and able to obtain a Transportation Worker Identification Card (TWIC); information can be found at

  • Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs

  • Able to bend, stoop, or crawl under furniture to connect wiring

  • Able to bend to pick up equipment and load pull cart

  • Able to lift an individual item weighing up to 30 lbs.

  • Able to push/pull equipment weighing a total of up to 100lbs. on a cart

  • Able to climb 4 or more flights of stairs to access field hardware


  • Bachelor's degree in MIS, Computer Science or equivalent

  • Strong leadership skills

  • 4 or more years of experience in Information Technology discipline

  • 2 or more years of experience supporting Refining or Midstream IT assets

  • Ability to influence individuals and groups

  • Ability to create an environment of inclusiveness and foster communication

  • Ability to engender trust and confidence

  • Active learner with good business knowledge

  • Ability to demonstrate a high level of initiative and results driven effort

  • Ability to manage and perform multiple tasks concurrently

  • Proven discipline in following operational standards and processes


At Phillips 66, while "what" we do may be very different from person to person, there's a "how" that connects all of us. It is how we work, how we collaborate and how we succeed together. It's this shared "how" that our competency framework describes in detail. We call it the Keys to Success because it can unlock the potential within us all.

Keys to Success

  • Contr: AdaptabilityAdapt And Learn From Experience

  • Contr: Building Collaborative RelationshipsFoster Relationships

  • Contr: JudgmentDemonstrate Sound Judgment

  • Contr: Results OrientationOptimize Work Performance

The 1,780-acre Santa Maria Refinery, adjacent to State Highway 1 on the Nipomo Mesa, has been in operation for more than 50 years. Only about 200 acres of the land are used for company operations. The remainder is grazed by cattle, held as open space or used as a preservation area for wildlife and the Nipomo Lupine, which grows nowhere else in the world. An important part of California's energy infrastructure, the refinery processes about 48,000 barrels of crude per day. The facility is also an important part of the local economy, employing 140 full-time workers. We continuously invest to improve the facility and keep up with current technologies in public and environmental safety.

The semi-refined liquid products (gas oil and pressure distillate) produced at the facility are shipped by pipeline to the Rodeo Refinery for finish processing into the cleanest, highest quality transportation fuels in the world. Petroleum coke (carbon) is shipped to customers by truck and rail. Sulfur is shipped by truck to customers in the agricultural industry.

Major Products: Gas Oil, Pressure Distillate, Petroleum Coke, Sulfur

Capacities: Crude oil processing: 48,000 BPD

Company Overview

Phillips 66 is a diversified energy manufacturing and logistics company. With a portfolio of Midstream, Chemicals, Refining, and Marketing and Specialties businesses, the company processes, transports, stores and markets fuels and products globally. Phillips 66 Partners, the company's master limited partnership, is integral to the portfolio. Headquartered in Houston, the company has 14,500 employees committed to safety and operating excellence. Phillips 66 had $52 billion of assets as of March 31, 2018. For more information, visit or follow us on Twitter @Phillips66Co.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of March 25, 2019.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities

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IT Support Analyst, Santa Maria

Phillips 66