Phillips 66 & YOU- Together we can fuel the future
Reporting to the San Francisco IT Area Lead, the Santa Maria IT Support Analyst will provide technical support to business users to Santa Maria Refinery, Midstream, and Lubricants regional locations. This role will provide troubleshooting, management, monitoring, and hands on support for internal telecommunications systems in the site's geographical support area (examples may include desktops, switches, routers, wired and wireless Ethernet, and Active Directory). The role will collaborate with central infrastructure support teams to plan and execute telecommunication refresh activities. The role will participate in corporate technical knowledge sharing / best practice networks.
Responsibilities may include:
Proactively monitoring system performance
Provide desk side for personal computing environments
Troubleshooting and mitigating system performance issues
Building and maintaining relationships with technical partners in the business (e.g., Midstream I&E Technician)
Coordinating resources and suppliers to complete projects and work requests
Collaborating with central infrastructure support to plan and execute hardware refresh
Optimizing IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices, and especially in discovering and propagating best practices
Maintaining documentation of supported systems
After-hours (call-out) support of critical infrastructure
Legally authorized to work in the job posting country
Associate's degree or higher
Demonstrated strong analytical and problem-solving skills
Proven verbal and written communication skills for direct customer interaction
Proven ability to master and apply advanced and specialized technical training
Proven ability to work well with business, and local and remote IT resources
Proven ability to deliver on commitments
Able to provide day-to-day and after-hours support (24x7) as appropriate
Able to safely operate a motor vehicle in the refinery around process equipment
3 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems
Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary
Willing and able to obtain a Transportation Worker Identification Card (TWIC); information can be found at https://www.tsa.gov/for-industry/twic
Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs
Able to bend, stoop, or crawl under furniture to connect wiring
Able to bend to pick up equipment and load pull cart
Able to lift an individual item weighing up to 30 lbs.
Able to push/pull equipment weighing a total of up to 100lbs. on a cart
Able to climb 4 or more flights of stairs to access field hardware
Bachelor's degree in MIS, Computer Science or equivalent
Strong leadership skills
4 or more years of experience in Information Technology discipline
2 or more years of experience supporting Refining or Midstream IT assets
Ability to influence individuals and groups
Ability to create an environment of inclusiveness and foster communication
Ability to engender trust and confidence
Active learner with good business knowledge
Ability to demonstrate a high level of initiative and results driven effort
Ability to manage and perform multiple tasks concurrently
Proven discipline in following operational standards and processes
At Phillips 66, while "what" we do may be very different from person to person, there's a "how" that connects all of us. It is how we work, how we collaborate and how we succeed together. It's this shared "how" that our competency framework describes in detail. We call it the Keys to Success because it can unlock the potential within us all.
Keys to Success
Contr: AdaptabilityAdapt And Learn From Experience
Contr: Building Collaborative RelationshipsFoster Relationships
Contr: JudgmentDemonstrate Sound Judgment
Contr: Results OrientationOptimize Work Performance
The 1,780-acre Santa Maria Refinery, adjacent to State Highway 1 on the Nipomo Mesa, has been in operation for more than 50 years. Only about 200 acres of the land are used for company operations. The remainder is grazed by cattle, held as open space or used as a preservation area for wildlife and the Nipomo Lupine, which grows nowhere else in the world. An important part of California's energy infrastructure, the refinery processes about 48,000 barrels of crude per day. The facility is also an important part of the local economy, employing 140 full-time workers. We continuously invest to improve the facility and keep up with current technologies in public and environmental safety.
The semi-refined liquid products (gas oil and pressure distillate) produced at the facility are shipped by pipeline to the Rodeo Refinery for finish processing into the cleanest, highest quality transportation fuels in the world. Petroleum coke (carbon) is shipped to customers by truck and rail. Sulfur is shipped by truck to customers in the agricultural industry.
Major Products: Gas Oil, Pressure Distillate, Petroleum Coke, Sulfur
Capacities: Crude oil processing: 48,000 BPD
Phillips 66 is a diversified energy manufacturing and logistics company. With a portfolio of Midstream, Chemicals, Refining, and Marketing and Specialties businesses, the company processes, transports, stores and markets fuels and products globally. Phillips 66 Partners, the company's master limited partnership, is integral to the portfolio. Headquartered in Houston, the company has 14,500 employees committed to safety and operating excellence. Phillips 66 had $52 billion of assets as of March 31, 2018. For more information, visit www.phillips66.com or follow us on Twitter @Phillips66Co.
To be considered
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of March 25, 2019.
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Phillips 66 is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities