IT Support Analyst

IT Support Analyst

Department: Information Technology

Reports To: Manager, IT Support

Supervises: N/A

Status: Exempt - Full Time

SALARY RANGE: $55,000 - $65,000

POSITION SUMMARY:

This role is responsible for ensuring that all technology clients are provided efficient and timely support.

Reporting to the Manager, IT Support, you will collaborate with staff to continuously improve technology

adoption by providing training, documentation, and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides IT and desktop support services to internal staff, vendors, and event staff

• Configures and deploys IT equipment

• Systems administration of Google Workplace and M365

• Supports employee onboarding and offboarding

• Supports the implementation of new technology products and services

• Provides event related technology support and assistance

• Provides support for meetings and meeting spaces that are in person, hybrid, and virtual

QUALIFICATIONS:

• 0-2 years of IT experience

• Working knowledge of diagnosing and resolving technical hardware and software issues, Internet

connectivity, Microsoft Windows, Microsoft Office, M365, Google Workspace

• Experience with IT ticketing software (ITSM) preferred

• Requires being on call and the ability to respond to emergency issues during off hours

For this position, please apply HERE.

We are proud to be an Equal Opportunity Employer who embraces DEIA as part of our culture. We offer an excellent benefits package in a hybrid workplace.