IT Support Analyst Level I
The ideal candidate will have strong analytical skills with the ability to work independently on projects, in addition to the technical aptitude for the position.
The candidate should possess the following:
Software systems development life cycle.
Principles of computer data processing.
Business system applications.
Principles and techniques of software and systems quality assurance and control.
Principles and practices of technical problem solving.
Principles, practices and techniques of providing customer service.
Design, installation and maintenance of enterprise, distributed, client/server and desktop computer systems.
Computer operations and facilities.
Principles and practices of producing effective project and technical documentation.
Restart and recovery concepts.
Fundamentals and concepts of enterprise, distributed, client/server and desktop computer operating systems.
Computer systems configurations.
Operating system structure, operations and utilities.
Job Description/Skill Set:
Installation, configuration, and troubleshooting of desktop software - Examples include, Windows 7, 8 and 10, MS Office Suite 2010/2016, anti-virus and encryption software.
Participate in and lead projects for hardware rollouts, adds and moves, as needed.
General IT technical support, troubleshooting and documentation for customers and internal IT staff
Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
Perform user and system requirements gathering and analysis
Determine requirements, design and build for customer use hardware
Determine proper installation parameters for software and hardware
Analyze, detect, identify and correct technical problems and deficiencies
Properly escalate issues and follow through to successful resolution
Monitor system performance
Candidate should have:
Excellent customer service skills and professional conduct.
Knowledge of personal computers and peripheral devices.
Ability to apply logic in analyzing technology solutions.
Strong organizational and communication skills.
Ability to perform effectively both independently and as a team member.
Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10.
Excellent customer service skills and Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10