IT Support Analyst - IT Support Analyst I (2024/2025 School Year)

Job Title: IT Support Analyst - IT Support Analyst I (2024/2025 School Year)
Category: Classified (Technology)

Application Deadline: In-District Bargaining Unit Members May 10, 2024. If the position is not filled with a bargaining unit member, outside applicants will be considered thereafter until filled.

Projected Start Date: Approximately July 1, 2024. Exact date to be determined by the district.

For 2024/2025 School Year

8 hours/day, 260 days/year
Salary Range 15 $25.09 to $34.37/hour

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the desired qualifications as described in a job description. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't believe you meet every one of our desired qualifications described. If you are unsure whether you meet the desired qualifications of this position, or how this would be determined, please feel free to contact Human Resources to discuss your application. Preference will be given to those applicants with work or lived experience with culturally, linguistically and racially diverse communities.

POSITION SUMMARY: The IT Support Analyst I position provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals at designated district locations for the purpose of improving student achievement and staff productivity. They are also responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst 1 position reports to the Director of Technology Services.

MINIMUM QUALIFICATIONS
Education, Training, Experience, Licensure and Certification

• Associates degree in Information Technology or equivalent and periodic training to assure currency of technical skills

• Industry or district recognized technical and/or customer support certifications as may be deemed necessary by the Technology Department

• Valid Oregon Driver's License, reliable transportation and evidence of insurability

• Criminal Justice Fingerprint Clearance • Current First Aid/CPR Card

ESSENTIAL EXPERIENCES/QUALIFICATIONS

• Recent job related experience in computer installation, maintenance, network connectivity support, data management, data security and computer applications support

• One to three years of recent hands-on experience working in an end-user desktop support role or computer operations support environment as part of a medium or large technology team

KNOWLEDGE AND SKILLS

• Skills to use computer technology, including use of software applications and computer applications.

• Knowledge in maintenance of computers, printers and related devices.

• Ability to orient others in equipment operations, and to establish and maintain effective working relationships.

ESSENTIAL JOB FUNCTIONS

• Provide exceptional customer service in person, via phone and email as appropriate

• Resolve Support requests including troubleshooting hardware and software issues

• Works to support end-user Help Desk requests for technical support using district technology support tools

• Following technology equipment standards set by the Technology Department, generate recommendations for new hardware and software acquisitions

• Support the integration of technology into schools and district offices

• Deployment, installation and maintenance/upgrades of district owned or managed staff and student technology, including computers, printers, peripheral devices and software in accordance with the needs of the school and the support standards set by the Technology Department

• Using standards and procedures set by the Technology Department, help support network connectivity for end users, including troubleshooting problematic physical connections and work to follow Technology Department standards and procedures to ensure a secure network environment

• As directed, provide training in the operation and use of systems, computers, and peripheral equipment to school personnel and students

• Maintain inventories of technology hardware and software in accordance with district and Technology Department policies and practices

• Read, assimilate and translate technical documentation in a clear, meaningful way for non-technical staff and students

• Coordinate the procurement of technology equipment, replacement parts, and supplies as needed in accordance with district technology purchasing guidelines set by the Technology Department

• Maintain the confidential, proprietary nature of all information maintained on data systems and related to this position

• Support all district technology goals, policies and procedures as set by the Technology Department

• Work with and support other Technology Department staff as needed to ensure the effective operation of systems and equipment

• Perform other duties as related to the positions as assigned by supervisor

OTHER JOB FUNCTIONS

• Provide technology assistance to school or district staff for the purpose of supporting them in the completion of their work activities

• Provide pickup and delivery services of computer equipment and software when necessary

PHYSICAL REQUIREMENTS

• Ability to:
  o sit, stand or walk for prolonged periods of time
  o talk and hear conversations in a potentially noisy environment
  o use precise control of fingers and hand movement, often in a repetitive motion such as keyboarding and ability to reach for and handle objects
  o use close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

• Bending, stooping/crouching, kneeling and lifting and/or moving up to 70 pounds may also be required on occasion

WORKPLACE EXPECTATIONS

• Maintaining regular and punctual attendance. In case of an absence site and/or district protocol for reporting absences is followed

• Maintaining appropriate confidentiality regarding information relating to staff, students and parents

• Dress in a professional and appropriate manner for the assignment and the work setting

• Exercise prudent judgment

• Work independently in the performance of routine duties

• Follow all District and school policies and work procedures

• Utilize the District's electronic systems and applications only for reasons related to the position

• Participate in required meetings and trainings related to the position

• If employee is bilingual, interpretation, translating documents, and/or communicating orally in the second language may be required

• Cultivate and model a respectful working environment

Applicants with culturally diverse backgrounds are strongly encouraged to apply.

• Applications must be submitted to Frontline Recruiting and Hiring by the closing date in order to be considered for the position. All employees hired by the District into a position not requiring licensure must be fingerprinted and have a criminal history check completed. The cost is $71.50 and is the responsibility of the employee. This employment is considered probationary pending return of the criminal records check from the FBI and Oregon State Police through the Oregon Department of Education.

Gresham-Barlow School District recognizes the diversity and worth of all individuals and groups. It is the policy of this district and the board of education that there will be no discrimination or harassment of individuals or groups in any educational programs, activities or employment. Gresham-Barlow provides equal access to individuals with disabilities.

AN EQUAL OPPORTUNITY EMPLOYER