IT Support Analyst III

Description

Hennepin County's Information Security division is seeking two Identity and Access Management Support Analysts.These positions will be responsible for the day-to-day functions within the Identity and Access Management (IAM) team but will have different focuses:

• Provisioning and deprovisioning of access and permissions management.

• Identifying areas for automation and process improvements.

These positions work closely with technical and non-technical staff from internal lines of business and external business partners.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a$500referral bonus. For more information visitemployee referral program.

Location and hours:

These positions are remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, 7 a.m. - 5 p.m. and on call rotation is expected.Based on business needs of this position, hires must live in or relocate to Minnesota

About these position types:

These are full-time, benefit earning positions.

These positions are internally classified as an Information Technology (IT) Support Analyst III. Click here to view the job classification specification.

At this time, employees may be eligible to receive an additional cash merit of up to $1,360.79 that can be earned annually based on performance.

In these positions, you will:

• Manage entitlements and the identity lifecycle, e.g., joiner, mover, leaver processes, in an enterprise environment.

• Perform access certifications.

• Manage access in disconnected applications.

• Assist with troubleshooting and problem analysis by working with business and technical staff.

• Follow frameworks and processes related to Role Based Access Control (RBAC) and least privilege.

Need to have:

• One of the following:

• Five years or more of information technology experience.

• Two-year college/vocational/technical degree in a technology field or approved information technology certificate, andthree years or more of information technology experience.

• Completion of five college/vocational/technical information technology courses, andthree years or more of information technology experience.

• Completion of an approved Hennepin County IT internship andthree years or more of information technology experience.

• Bachelor's degree or higher in information technology or a related information technology field and one year or more of information technology experience.

Nice to have:

• Experience:

• Providing application support and/or troubleshooting access issues with end users.

• With general access and deprovisioning methods and procedures.

• Managing identities, accounts, and permissions.

• With programs such as Active Directory, Azure Active Directory (Entra ID), and/or Exchange Online.

• Using automation scripting tools, such PowerShell.

• Using provisioning tools, such as SailPoint Identity Now.

• With Role-Based Access Control concepts and best practices.

Ability to:

• Learn new tools, processes, and work methods based on business needs.

• Evaluate critical systems, prioritize workflow, and determine solutions.

• Communicate with individuals of varying technical abilities and job function.

• Perform data analysis and make recommendations based on data.

• Read and understand technical manuals.

Knowledge of:

• Active Directory, Azure AD (Entra ID), Office 365, application permissions, and NTFS permissions.

• General knowledge of platforms, including Windows, desktop, and mobile.

About the department:

Technology is the foundation of our work - and the work of every county employee. The Information Technology department is here to help our employees work smarter, faster and better. They are made up of nine divisions: business solutions, enterprise architecture, enterprise development, finance and support services, strategic alignment, central services administration and imaging operations, security, service management, and operations.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparitiesis fundamental in providing excellent service to our community.

Your future. Made here.

This position may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.

If you have any questions, please contact:

Majestanina Vang

Majestanina.Vang@hennepin.us