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IT Support Analyst I

Expired Job

CTG Irving , TX 75061

Posted 2 months ago

Computer Task Group is seeking an IT Technical Support to work a three month contract in Irving, Texas.

Hours: Friday-Monday schedule. Hours: 4 am to 3 pm.

Required Function 1:

The IT Support Analyst I Provides technical support to end users including support for hardware, printing, eCenter, Track applications and all users employees, clients, providers and contractors. Main Duties &Responsibilities

  • Provides Level 1 Help Desk support for all HMS applications and systems within negotiated Service Level Agreements (SLAs).

  • Logs all incidents reported via telephone, email or voicemail.

  • Attempts to troubleshoot and resolve all incidents reported to the Help Desk.

  • Distributes and dispatches incidents to the appropriate support groups as needed.

  • Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.

  • Conducts first level support using documented procedures and available system tools.

  • Coordinates and tracks all system level production down resolution as necessary per documented procedures.

  • Administers id's, passwords and security rights for all internally developed web-based systems.

  • Provides support for remote users (VPN and other connectivity issues)

  • Documents processes and procedures as required.

The IT Support Analyst I Provides technical support to end users including support for hardware, printing, eCenter, Track applications and all users employees, clients, providers and contractors. Main Duties &Responsibilities

  • Provides Level 1 Help Desk support for all HMS applications and systems within negotiated Service Level Agreements (SLAs).

  • Logs all incidents reported via telephone, email or voicemail.

  • Attempts to troubleshoot and resolve all incidents reported to the Help Desk.

  • Distributes and dispatches incidents to the appropriate support groups as needed.

  • Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.

  • Conducts first level support using documented procedures and available system tools.

  • Coordinates and tracks all system level production down resolution as necessary per documented procedures.

  • Administers id's, passwords and security rights for all internally developed web-based systems.

  • Provides support for remote users (VPN and other connectivity issues)

  • Documents processes and procedures as required.

Required Function 2:

Required Skills

  • Ability to provide a high level of support with a customer first attitude.

  • Ability to apply a high sense of urgency to all tasks.

  • Ability to communicate effectively verbally, in writing, and fluently in English.

  • Ability to provide a high level of problem solving and technical troubleshooting skills.

  • Ability to work independently to meet objectives.

  • Ability to communicate technology into business terms with customers at all levels.

  • Ability to actively collaborate with vendors and other support teams for problem resolution.

  • Ability to analyze information and use logic and process to address work-related issues and problems.

  • Ability to provide careful attention to detail.

  • Ability to function effectively under pressure as well as manage multiple initiatives.

  • Ability to meet deadlines.

  • Ability to multi-task and prioritize workload.

  • Ability to perform well in a team environment, with staff at all levels, to achieve business goals.

  • Average manual dexterity work in use of a PC, phone, sorting, filing and other office machines.

  • Maintain and secure sensitive/confidential information.

  • Ability to work proficiently with Microsoft Word, and Excel.

  • Working knowledge of HIPAA privacy and Security rules.

  • Ability to work weekends and overnight hours as needed.

  • Ability to lift 50 lbs.

  • Light travel may berequired. Required Education& Experience

  • High School Diploma GED required 2 years AA or 1 year exp

  • A , N , MCP, MCSE certifications preferred but not required - > 1 yrs Desktop/Helpdesk support experience,- 1 yrs experience on hardware issues including PC's, laptops, printers, and blackberries, - > 1 yrs experience setting up and installing Windows XP, Windows 7 and Microsoft Office applications

  • 1yrs VPN experience

Please send resumes to Tana.Stilloe@ctg.com or apply below.

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.


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IT Support Analyst I

Expired Job

CTG