IT Support Analyst - Full Time - Days

Jupiter Medical Center Jupiter , FL 33458

Posted 2 months ago

Jupiter Medical Center is reimagining how to restore the community's health and wellness. Award-winning physicians, world-class partnerships and innovative techniques and technology enable Jupiter Medical Center to provide a broad range of services with specialty concentrations in cardiology, oncology, imaging, orthopedics and spine, digestive health, emergency services, lung and thoracic, women's health, weight management and men's health. Our medical center consistently performs in the top 10 percent of hospitals for patient quality and satisfaction and has earned the highest rating in the region for quality of care.

The IT Support Analyst serves as a liaison between user departments and the software vendor(s) providing exceptional customer service and open lines of communication.

  • Responsible for maintaining the necessary tables and parameters to insure smooth operations of assigned systems under direct supervision from a Sr. Analyst or Manager.

  • Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners, and customers in a consistent manner.

  • Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.

  • Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.

  • Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.

  • Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.

  • Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies.

  • Provides support to departments/end users during system upgrade and optimization activities.

  • Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within specified time frame.

  • Utilizes system knowledge and available resources to address routine issues.

  • Actively participates in departmental and customer team meetings. Provides input, and acts as a team resource by taking notes or other support activities.

  • Maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.

  • Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users or other tasks to support downtime activities.

  • Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary.

  • Performs other duties as assigned.

  • High School Graduate or Equivalent

  • 2 years of College or equivalent experience

  • Strong interpersonal communication and organization skills required.

  • Knowledge of information systems and personal computers.

  • Special Skills:Microsoft Office

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