IT Support Analyst

Job Description Job Description Contract to hire Excellent opportunity for an Advanced Service Desk Support Analyst to support over 150 users nationwide. Responding to help desk tickets and resolving them in a timely fashion.

Troubleshooting and managing the firms document management system iManage. Managing device security and configuration via Microsoft In Tune. On-Site Requirement: 40 hours/5 days a week in office Responsibilities: · Level 1/Level 2 Help desk troubleshooting · Laptop configuration and deployment · iManage DMS troubleshooting and administration · Managing Conditional Access Policies via Microsoft In Tune · Deploying Software to endpoints via In Tune · Active Directory management: including creating new users, managing security groups, managing OU’s · Exchange Online management: including creating and managing distribution groups, creating and managing office 365 groups, applying retention policies, delegating access to shared mailboxes · Microsoft Teams: assigning and managing phone numbers for end users · Printer management: deploying new printers, adding and sharing printers via a Windows Print server · Conference Room AV Support and Troubleshooting · Assist with projects as needed Skill Requirements: · Law Firm/legal industry experience · Microsoft Windows 10/11 troubleshooting · iManage Cloud experience (iManage Help Desk Certification preferred) · Microsoft Teams · Microsoft Office Applications (Word, Excel, Outlook) · Active Directory · Exchange Online · Microsoft Azure Management · Microsoft In Tune · Adobe Acrobat · Basic Cisco Meraki experience · Basic VMWare knowledge · Basic Nutanix AHV knowledge (preferred not required) Education/Experience: · Information Technology related Bachelors Degree · 5 years of IT industry experience · 3-5 years of Law Firm/Legal Industry experience · A certification (preferred) · iManage Help Desk Certification (preferred) [6999]