JOB TITLE: IT Support Administrator DEPARTMENT: IT
FLSA STATUS: Exempt REPORTS TO: IT Infrastructure Manager
Sovos Brands is a new kind of food and beverage company with a mission to acquire and build one-of-a-kind brands. We're dedicated to bringing today's consumers simple, great-tasting food that fits the way they live. We invest in brands that have exciting growth potential, combining industry expertise with fresh thinking to bring our products into more homes across America.
The brands in our portfolio include Michael Angelo's, a leading producer of premium, authentic frozen Italian entres; Rao's Homemade, a producer of super premium pasta sauces and other Italian specialty foods; and noosa yoghurt, a producer of premium yoghurt made with whole milk and wildflower North American honey.
Sovos has the experience of an industry leader, and the financial backing of Advent International, one of the world's largest private equity firms.
Find out more about Sovos at www.sovosbrands.com, Michael Angelo's at www.michaelangelos.com, noosa at www.noosayoghurt.com, and Rao's Homemade at www.raos.com.
We have 6 GUIDING PRINCIPLES which we live by:
Lead with courage and tenacity
Focus on quality
Obsess with the front line
Communicate with candor and respect
Enjoy the ride
Working under the oversight of the IT Infrastructure Manager, the candidate will:
Monitor and respond to end-user tickets across the entire company (as appropriate). Provide timely response, resolution, and communication.
Assigns end-user help desk tickets to other agents and resources as required. Escalates issues that they need assistance with to the correct IT resource.
Interacts with IT end-users with the appropriate channel, depending on circumstances and priorities: email, instant messaging, phone, in-person, or remote support session
Prepares laptops, desktop computer, and peripherals for new employees to department standards. For remote users, prepares the shipment of equipment to end-user's work location. Assists with the initial use by the end-user by scheduling time with them to get them connected and set up on their new equipment.
Manages damaged and defective computer equipment and schedules repairs as required.
Manages basic access requests, password resets, additions to security groups and distribution lists.
Maintains inventory levels of IT equipment and peripherals to ensure availability at all locations. Prepares orders of new equipment as need to ensure correct inventory levels.
Perform basic administration of the company's servers, storage, and server-related assets.
Support the company's physical and logical network infrastructure using best practices to ensure stability and reliability.
Provide basic administration of Office 365, Exchange, and other business applications.
Contribute documented solutions to the Sovos IT knowledge base.
Contribute to overall company security by administering user rights and permissions, monitoring security software and events, and ensuring all computers (end-user and servers) are appropriately secured and up-to-date.
Essential Skills, Abilities and Functions:
Associates Degree or Minimum 2 years' experience with Windows computers, server administration, and Active Directory.
Basic networking skills is a plus.
Windows Server and Active Directory administration and support
Windows Exchange or Exchange Online administration and support
Windows 10/8.1/8 Workstation and MS Office 365 Suite Desktop Support
Excellent documentation skills; document reference materials and work procedures.
Learn the functions and operation of new products, systems, or equipment through tutorials or self-instruction.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively provide quality seamless customer service
Desirable Skills and Knowledge
Basic experience with Windows PowerShell
Knowledge of MS WSUS and Windows Deployment Server
Network printer support experience
Self-starter; able to manage own projects efficiently for on-time delivery
Experience working in a fast-paced environment with heavy developer and support staff interaction
Strong interpersonal skills, with the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels
Professional appearance and conduct
Physical Demands and Work Environment
Employee must be able to lift 70lbs
Must be able to walk a flight of stairs many times
Work in an Open-Office environment
Work on a ladder (high-work)
We offer attractive compensation packages based upon background and experience. Package includes base salary, incentive bonus, medical benefits, 401K, and PTO. We maintain a drug and alcohol free workplace. All candidates offered a position are required to pass a pre-employment drug test. We participate in E-Verify. Sovos Brands is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Sovos Brands is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Michael Angelo's Gourmet Foods