IT Supervisor Senior

Posting Title IT Supervisor Senior Job Requisition Number AE503662 Position Number 109278 Job Type Full-Time Division Name Information Technology Minimum Qualifications

Education and/or Equivalent Experience:

Graduation with a Bachelor's degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job.

Experience may substitute for education up to four (4) years

Licenses or Certifications:

None

Notes to Applicants

Austin Energy is seeking an IT Supervisor Senior to support the network team. The supervisor's duties will include providing technical leadership and supervision of the network team: guidance, developing and leading the execution of established procedures, training and delivering network services, providing escalation support and troubleshooting a highly complex network infrastructure, creating, managing and updating technology roadmaps and contributing to solution and engineering design recommendations and execution. This position will support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions.

The primary duties of the position:

• Provides advanced technical leadership in integrating complex existing or new information system technologies.

• Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service.

• Lead the coordination and participation with other City departments, project teams, and agencies.

• Develops training programs, guides, and trains staff on work procedures and operating instructions.

• Develops and prepares management and productivity reports, studies, and analyses.

• Prepares operating budgets and reviews ongoing expenditures.

• Develops short and long-range goals and monitor performance results.

• Prepares, reviews, and approves documentation for procurement.

• Ensures compliance with City of Austin personnel, security, and department procedures.

• Research complex commercial products for possible use.

• Lead compliance duties: security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges.

• Manages customer and team escalations and establishes priorities.

• Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations.

IMPORTANT INFORMATION:

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

WHEN COMPLETING THE CITY OF AUSTIN APPLICATION:

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as "See Resume" will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.

The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

We reserve the right to verify high school and college education for top candidate(s).

If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov.

VETERAN INTERVIEW PREFERENCE:

Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

CRIMINAL HISTORY BACKGROUND CHECK:

This position requires a criminal and NERC background investigation.

FAIR LABOR STANDARDS ACT:

This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.

TRAVEL:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

PHYSICAL REQUIREMENTS:

Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to fifty (50) pounds. Must be physically and mentally able to communicate, respond and work with participant's needs and safety issues. Possess the ability to work outdoors in any and all types of weather and/or inclement conditions.

HYBRID TELEWORK SCHEDULE:

Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department.

Pay Range

Commensurate

Hours

Work Schedule:

• Monday - Friday

• 8:00 a.m. to 4:00 p.m.

• Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures.

Job Close Date 05/13/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications

Preferred Qualifications:

• Advanced experience (8+ years) in maintaining and managing complex network infrastructure.

• Advanced experience (8+ years) in implementing, monitoring, and troubleshooting complex network switches, routers, and firewalls.

• Advanced experience (8+ years) with routing protocols, specifically BGP, OSPF, EIGRP, and VXLAN.

• Advanced experience (8+ years) implementing, operating, managing, and supporting NGFW, wireless networks, load balancers, DNA, and software-defined networks. List the technologies you supported.

• Advanced experience (8+ years) implementing, operating, managing, and supporting network access controls like Cisco ISE, Aruba ClearPass, Radius/TACACS, and MFA administration.

• Experience communicating network infrastructure contents to various stakeholders and managing cross-functional priorities.

• Experience leading and mentoring IT network support teams.

Other:

• Ability to travel to more than one work location.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Provides advanced technical leadership on integrating complex existing or new information system technologies

• Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service

• Lead the coordination and participation with other City departments, project teams and agencies

• Develops training programs, guides and trains staff on work procedures and operating instructions

• Develops and prepares management and productivity reports, studies and analyses

• Prepares operating budgets and reviews ongoing expenditures

• Develops short and long range goals and monitors performance results

• Prepares, reviews and approves documentation for procurement

• Ensures compliance with City of Austin personnel, security and department procedures

• Researches complex commercial products for possible use

Responsibilities- Supervision and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of budget processes

Knowledge of current IT systems and data systems technology, security, operations and practices

• Knowledge of management and supervisory principles and practices

• Skills in organizing work effectively and efficiently

• Skill in understanding the organization and operation of the city and departments as necessary

• Skill in conducting hardware and software evaluations, performing selection and acquisition functions

• Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance

• Ability to read and interpret standard accounting and financial reports

• Ability to conduct research and analyze and interpret research findings

• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations

• Ability to assign and direct the work activities of assigned personnel

• Ability to understand complex program structure, strong analysis and problem solving skills

• Ability to communicate effectively, both orally and in writing

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.