IT Supervisor

Sedgwick Claims Management Services, Inc. Chattanooga , TN 37402

Posted 3 months ago

IT Supervisor


For a career path that is both challenging and rewarding, join Sedgwick's talented team of 21,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets -- their employees, their customers and their property. At Sedgwick, caring counts. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE: To oversee the day-to-day activities of software developers or support teams.; to oversee quality assurance reviews; to ensure project completion and user satisfaction; and to provide guidance and training to assigned team.


  • Oversees development or support of system specifications through interaction with business users, IT project managers, program managers and IT programming staff.

  • Oversees design, development, maintenance, testing and debugging of software development code, FTP file transmission and job scheduling tasks.

  • Assists in projecting software and hardware score, requirements, costs and general software project management.

  • Oversees the work of software developers, project managers and system analysts as needed to manage the software development life cycle.

  • Provides guidance and training to team.

  • Prepares status reports to department manager.

  • Ensures successful completion of projects in conformance to project goals and requirements; ensures projects are in conformance with company policies and procedures.

  • Ensures proactive and cooperative relationships exist within the project team; remains accessible to project team members.

  • Keeps up-to-date with technology changes and direction.


  • Performs other duties as assigned.

  • Supports the organization's quality program(s).


  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

  • Provides support, guidance, leadership and motivation to promote maximum performance.


Education & Licensing

BS/BA degree preferred. Information Systems or Computer Science major preferred.


Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years of Senior Software Development experience and three (3) years of specialized programming relative to program needs required.

Skills & Knowledge

  • Knowledge of software development lifecycle

  • Specific knowledge for IT project management

  • Ability to assess and estimate costs associate with software and hardware expenses associated with software development

  • High level of self-motivation

  • PC literate, including Microsoft Office products

  • Analytical and interpretive skills

  • Strong organizational skills

  • Excellent interpersonal skills

  • Ability to work in a team enviornment

  • Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer

and a

Drug-Free Workplace

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IT Supervisor

Sedgwick Claims Management Services, Inc.