IT Supervisor

Overview

The IT Supervisor leads Minco's IT department; managing projects, guiding and developing the IT team, and providing valuable advice to management, thus enabling all implemented IT solutions to meet business needs and objectives. The IT Supervisor responsibilities include project management, personnel management, performance evaluations, professional development, and successful guidance of the IT team to meet or exceed business objectives. This full-time position offers a dynamic and fast-paced environment for an energetic and skilled professional team leader.

Responsibilities

• Provide effective guidance, mentoring, and manage performance objectives for IT team members, while fostering a positive, collaborative, accountable, solutions-driven work environment.

• Successfully manage projects, assign tasks, prioritize work, and efficiently allocate resources to meet objectives.

• Plan, coordinate, and oversee large IT projects, defining objectives, scopes, and deadlines.

• Act as an escalation point for complex technical issues and assist the team hands-on in troubleshooting and problem resolution.

• Maintain, upgrade, and ensure the security, reliability, and scalability of IT infrastructure.

• Develop and enforce IT policies, procedures, and ensure compliance with regulations and customer flow-downs.

• Evaluate, negotiate, and manage relationships with third-party vendors and service providers.

• Develop, control, and make cost-effective, profit-minded decisions within the IT budget.

• Identify training needs, facilitate professional development, and stay current with industry trends.

• Develop disaster recovery and business continuity plans and respond to IT emergencies and outages.

• Maintain comprehensive IT system documentation and generate regular performance reports.

• Ensure timely and effective end-user support and address user concerns.

• Implement and monitor security measures, respond to security incidents, and coordinate incident response.

• Manage IT changes and updates with minimal disruption to business operations, conducting risk assessments.

• Foster collaboration with other departments, align IT solutions with organizational objectives, and communicate updates and issues.

• Conduct regular performance evaluations for team members, providing feedback and identifying and implementing areas for improvement.

• Ensure compliance with industry regulations and standards, facilitate audits as necessary.

• Other tasks as assigned.

Qualifications

Professional Requirements

• 10+ year of progressive IT experience
• 5+ years in supervisory or managerial role within an IT department
• A bachelor's degree in a relevant field such as Information Technology, Computer Science, or equivalent work experience

Skill Requirements

• Extensive expertise in IT software systems, including Office 365, Microsoft Active Directory, Microsoft Exchange, Windows Server, Microsoft SharePoint, VMware/vSphere, Azure, and Citrix. Strong working knowledge of other applications is considered a plus (Crowdstrike/Falcon, zScaler, Symantec VIP Manager, Symantec Endpoint Protection, IFS, NovaCura, Payroll/HRIS systems (UKG/Ceridian/ADP), Oracle, Forticlient, Cisco Anyconnect, Commvault).

• Strong project management experience is essential, with a proven track record of successfully planning, executing, and delivering IT projects on time and within budget.

• Proficiency in systems and network administration, ERP systems, software and hardware development, server monitoring and administration, as well as cybersecurity analysis.

• Outstanding communication skills, both written and verbal, internally and customer-facing.

• Effectively and successfully build relationships with outside agencies, vendors, fellow employees, and management.

• Successful experience timely responding to and resolving problems, questions, concerns, and challenges.

• Excellent process documentation and report creation skills.

• Excellent project management, organizational, and presentation skills.

• Ensuring compliance with applicable safety and operational guidelines, policies, and procedures

• Advanced and comprehensive computer skills and demonstrated ability to learn new skills and applications.