Provides administrative, supervisory, and technical oversight for the IT work unit. Develop and maintain a customer-focused and efficient work unit.
Address customer service concerns and staff needs by initiating process improvement activities, procedure development, training, and other strategies. Participate in communicating, problem solving, resolving, and/or escalating complex services issues. Collect and marinate productivity statistics and work unit metrics.
Establish and monitor work unit's expenses and capital purchases. Train. Conflict management. Performance management. Scheduling of work unit personnel.
H.S./GED with 9 years of related experience, which includes 6 years of demonstrated leadership experience and
3 years of demonstrated technical experience.
Bachelor's degree preferred, with 5 years of related experience, including 4 years of demonstrated leadership experience; or Associate's degree with 7 years of experience, including 3 years of demonstrated technical experience. Experience in customer support and service functions.
Experience in customer service, allocation of staffing resources, continuous improvement methodology, and consensus management preferred. Experience working with Health Care Technology. Demonstrated team building and leadership skills and the ability to motivate and energize others while initiating and managing change in the implementation of new programs. Strong communication and computer skills.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $2,644.00, based on a full-time position.
Hours / Pay period
Monday - Friday Days
Some off hours and on call required
La Crosse, WI, is a city of 52,000 with a metro area of 120,000 in the Upper Mississippi River Valley, located between Minneapolis/St. Paul, MN, and Madison, WI.
The area offers unlimited, four-season recreational opportunities (biking, golf, hiking the bluffs and cross-country/downhill skiing). We have a great family environment with safe and high-quality schools, including two universities and a technical college. There are sport events, a local symphony orchestra, theaters, children's museum and a civic center.
IT and Engineering
Job posting number
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).