IT Student Assistant

Information Technology Services (ITS) has put together a program to give Student workers an opportunity to experience real-life IT Service Center scenarios. This program will give students the knowledge and experience of working in an IT Call Center.

Upon completion, students will be able to market themselves in this IT area, as they will learn both technical and customer services skills and have many different experiences to share with a future employer. If you are looking for a part-time job that will provide you with exciting new challenges, opportunities for professional growth and development, and provide a great start to a career in Information Technology, then this program is for you! This program will give students the knowledge and experience of working in an IT Call Center or Computer Lab.

ITS is looking for applicants who are excited to learn new technologies in the areas of computer consulting, desktop/laptop and audio/visual support and call center assistance. Applicants must have experience using software such as Windows 10/11, MS Office 2019 and Microsoft 365 (Word, Excel, PowerPoint and Access), and internet applications such as web browsers, Telnet/SSH, email and FTP.

Familiarity with Computer and A/V Hardware and various cabling for computers and displays is desired. Experience troubleshooting technical problems, analyzing situations, and solving problems is required. Applicants must possess excellent communication, public relations, and customer service skills to include a strong command of the English language, both written and verbal with the ability to work in a diverse environment of students, faculty, and staff.

Ability to interpret customer requests for assistance and provide appropriate solutions and instruction. Excellent teamwork skills are essential. Applicants must provide appropriate solutions and instruction and must be able to maintain a high level of confidentiality. Must have the ability to lift, maneuver and transport departmental equipment, restock printers and transport paper and supplies to another site.

To be eligible for student employment, an applicant must: a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment;

or

b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and

c. Have at least a 2.0 cumulative grade point average (GPA) or approval from the MAU Senior Student Services officer or his/her designee.

d. Students enrolled in nontraditional programs of study will be considered eligible for student employment with the approval of the Senior Student Services officer.

e. An applicant must provide evidence of enrollment as outlined above to substantiate employment eligibility.

Minimum Qualifications:

Qualifications that are preferred, but not required: Experience working in a computer lab, hardware/software department/company or a technology customer service organization.

Experience with Mac OS X; basic programming knowledge of C, C++, PHP, Perl, Java, etc; MiniTAB, SPSS and/or AutoCAD. Experience troubleshooting, configuring and connecting A/V equipment a plus.

Position Details:

This is a part-time position up to 20 hours per week while school is in session. Additional hours may be available during the summer and winter breaks. Starting hourly rate is $15.26/hr.

Special Instructions to Applicants:

Please attach a resume and cover letter with your application.

This is a pooled position. Applications will be reviewed on a rolling basis until a successful candidate is identified.

Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Roger Peterson, UAA IT Services Department, at rhpeterson@alaska.edu.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

• Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College

• Kachemak Bay campus, Kenai Peninsula College

• Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College

• Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person:
  
  UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu.

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person:

UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person:

Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.