The IT Strategy/ Portfolio Manager is responsible for managing technology incidents across the portfolio. Must have the ability to manage complex incidents across many different technologies. The candidate will need strong facilitation and organization skills and preferably experience in incident management in prior job roles.
5 or more years of experience with incident, problem, and change processes
Strong incident management skills, the ability to manage multiple complex technology incidents across many stakeholders
Broad understanding of the technology stock
Strong facilitation skills and organizational skills
Experience communicating to Executive leadership
May require over night and weekend shift
Must be comfortable with command and control of phone call with over 100 stakeholders
This position will lead major incidents, coordinate activities, drive recovery, and follow up on post action reviews
Minimum of 4 years previous experience managing a change initiative or large component of a program
Minimum of 5 Experience leading a team of professionals with individual and team objectives aligned to divisional/organizational business goals
Minimum of 8 years of experience working in the Information Technology field or division of a large institution
Minimum of 5 years experience managing program and/or departmental budgets as well as capital investment planning and reporting
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday (May require over night and weekend shift )
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.
Citizens Financial Group, Inc.