IT Specialist (Data Management/Network)

General Job Information

Job Summary

This position is located in the Department of General Services, Office of the Associate Director for Administrative Support, the Information Technology Unit. The Department of General Services (DGS) manages the capital improvement and construction program for District government facilities; real property for District government use; management of space in buildings operated or leased by District government for selling and leasing other District real property; and provides building services for facilities owned or operated by the District DGS provides engineering services, custodial services, security services, energy conservation, utilities management, maintenance, inspection, planning, small and large capital repairs and non- structural improvements.

Duties and Responsibilities

The incumbent bridges the gap between data organization and network functionality. You'll strategize and execute data management projects to improve information systems, tackling problems and crafting automated solutions. On the network side, you'll monitor performance, diagnose issues, and recommend solutions to keep everything running smoothly. This includes acquiring necessary equipment, collaborating with vendors on network design, and managing local area network configurations. You'll also administer agency-wide solutions, provide technical support, troubleshoot network problems, and even handle help desk requests. While working under general supervision, you'll act as a technical authority, determining best practices and keeping your supervisor informed. This multifaceted role demands expertise in both data and network management, making you a vital asset for ensuring efficient and effective information systems.

Qualifications and Education

• Attention to Detail

• Is thorough when performing work and conscientious about attending to detail.

• Customer Service

• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication

• Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Problem Solving

• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Licensure/Certification

None required

Working Condition/Environment

The work is performed in an office setting

Other Significant Factors

Tour of Duty: Varies

Pay Plan, Series and Grade: CS-2210-14

Duration of Appointment: Career Service

• Regular Appointment

Collective Bargaining Unit: This position is not covered under a Collective Bargaining Agreement

Promotion Potential: No known promotion potential

Position Designation: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability

• Security Sensitive.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited