IT Specialist

Valimail San Francisco , CA 94118

Posted 5 months ago

We are looking for a talented IT Specialist to join our People Operations team at Valimail. In this role you will provide systems, software, and network support on a wide range of applications, including computers, phones, and printers to ensure all employees are optimized for efficiency and have the appropriate technology tools and resources to be successful. The IT Specialist will be troubleshooting technology issues and needs throughout the organization and take an employee-first approach to supporting the organization.

What You'll Be Doing :

Troubleshoot computer hardware, application software, printers, and phones

Address technology-related inquiries and issues through tickets (Jira), in-person, or by phone

Provide support for video conferencing systems

Manage user lifecycles, which includes Okta, Jumpcloud, and G Suite

Maintain how-to articles and documentation (Confluence)

Maintain current assets/inventory

Maintain user accounts, passwords, data integrity, system access & security within policy

Experience with hosted productivity and communications applications, including G Suite, O365, Okta, Slack, Jira and other commonly used SaaS systems, and the ability to train and support users on their use

About You :

Excellent and demonstrated ability to work independently and to exhibit initiative and follow-through.

Ability to work in a fast paced and demanding environment and manage several projects at once.

Fundamental knowledge of supporting, troubleshooting, and managing MacOS in an enterprise environment

Familiarity with MDM concepts and delivery options

Understanding of basic local networking concepts

Experience in a SaaS organization

Experience working in a high-velocity scaling start-up

If you're excited about this role and looking for a fast-paced environment, you should apply. To prove you read the job description, please include a winky face ;) in front of your name when you apply along with a cover letter telling us about you in a way that your resume doesn't.

We will actually read the cover letter, so please don't copy and paste it.

Valimail is an anti-phishing company that has been driving the global trustworthiness of digital communications since 2015, with the only complete platform for stopping fake email, protecting brands, and helping ensure compliance. Valimail has won more than a dozen prestigious cybersecurity technology awards and authenticates billions of messages a month for some of the world's biggest companies, including Uber, Fannie Mae, WeWork, and the U.S.

Agency for International Development. Valimail is based in San Francisco. For more information visit www.Valimail.com.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Specialist

Cruise Automation

Posted 2 months ago

VIEW JOBS 8/27/2019 12:00:00 AM 2019-11-25T00:00 We're Cruise, the self-driving ride-hailing service. We are building the world's most advanced, all-electric, self-driving cars to safely connect people to the places, things, and experiences they care about. We believe self-driving cars will help save lives, reimagine cities, redefine time in transit, and restore freedom of movement for many. At Cruise, our engineers have opportunities to grow and develop while learning from leaders at the cutting-edge of their fields. With a culture of internal mobility, there's opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed. If you are looking to solve one of today's most complex engineering challenges, see the results of your work in hundreds of self-driving cars, and make a positive impact in the world starting in our cities, join us. About the role: We're looking for an IT Specialist to join our team! It's a fast-paced environment in which you'd be working on cutting-edge technologies. We need people who are organized and able to think on their feet, and who can find creative solutions to interesting problems. Day-to-day responsibilities include: * Provide front line support for technical issues across our environment * Effectively manage inbound support requests via walkup, Slack, and email channels * Become deeply familiar with all aspects of our IT environment, including Mac/Linux/Windows desktops, Audio/Visual equipment, printers * Assist with setup and sound check for companywide meetings across multiple offices * Learn how to administer Okta, Google G Suite, and other tools * Support our employee onboarding processes and day 1 training You should apply for this role if you have the following qualifications: * 1+ years supporting IT in an enterprise environment similar to Cruise * Deep familiarity with Mac and Windows operating systems * Understanding of basic networking concepts * Proven ability to provide hands on support and diagnose technical issues across a variety of different platforms Ability to work well under pressure, and self manage competing priorities * Demonstrated experience understanding complex issues, and explaining them in terms appropriate for the customer (whether technical or nontechnical) * Desire to provide a fantastic level of customer service and satisfaction Bonus Points: * Familiarity with Ubuntu Linux operating system * Knowledge of scripting in Python or Bash Perks of being a Cruiser: While doing meaningful work is rewarding in itself, we also offer the following programs and benefits to support the extraordinary humans who serve as the backbone in making our self-driving cars go: * Competitive salary and benefits including 401(k) Cruise matching program to help you meet your long-term financial goals * Medical / dental / vision, AD+D and Life * Flexible vacation and company paid holidays * Healthy lunch, snacks, dinner * Paid parental leave & family expansion stipend * Monthly gym stipend * Quarterly offsites & working retreats * On-site massages * State-of-the-art equipment for your work station Learn more about Life at Cruise through the lens of a Cruiser on our LinkedIn Page. GM Cruise LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, GM Cruise LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to applicable laws, we will consider for employment qualified applicants with arrest and conviction records. And if you believe that you will need any type of accommodation, please let us know. Candidate Privacy Policy Cruise Automation San Francisco CA

IT Specialist

Valimail