IT Specialist

Valimail San Francisco , CA 94118

Posted 5 months ago

We are looking for a talented IT Specialist to join our People Operations team at Valimail. In this role you will provide systems, software, and network support on a wide range of applications, including computers, phones, and printers to ensure all employees are optimized for efficiency and have the appropriate technology tools and resources to be successful. The IT Specialist will be troubleshooting technology issues and needs throughout the organization and take an employee-first approach to supporting the organization.

What You'll Be Doing :

Troubleshoot computer hardware, application software, printers, and phones

Address technology-related inquiries and issues through tickets (Jira), in-person, or by phone

Provide support for video conferencing systems

Manage user lifecycles, which includes Okta, Jumpcloud, and G Suite

Maintain how-to articles and documentation (Confluence)

Maintain current assets/inventory

Maintain user accounts, passwords, data integrity, system access & security within policy

Experience with hosted productivity and communications applications, including G Suite, O365, Okta, Slack, Jira and other commonly used SaaS systems, and the ability to train and support users on their use

About You :

Excellent and demonstrated ability to work independently and to exhibit initiative and follow-through.

Ability to work in a fast paced and demanding environment and manage several projects at once.

Fundamental knowledge of supporting, troubleshooting, and managing MacOS in an enterprise environment

Familiarity with MDM concepts and delivery options

Understanding of basic local networking concepts

Experience in a SaaS organization

Experience working in a high-velocity scaling start-up

If you're excited about this role and looking for a fast-paced environment, you should apply. To prove you read the job description, please include a winky face ;) in front of your name when you apply along with a cover letter telling us about you in a way that your resume doesn't.

We will actually read the cover letter, so please don't copy and paste it.

Valimail is an anti-phishing company that has been driving the global trustworthiness of digital communications since 2015, with the only complete platform for stopping fake email, protecting brands, and helping ensure compliance. Valimail has won more than a dozen prestigious cybersecurity technology awards and authenticates billions of messages a month for some of the world's biggest companies, including Uber, Fannie Mae, WeWork, and the U.S.

Agency for International Development. Valimail is based in San Francisco. For more information visit

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