IT Specialist

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Open Date 06/27/2024 Requisition Number PRN39004B Job Title IT Specialist Working Title IT Specialist Job Grade E FLSA Code Computer Employee Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary

Monday through Friday 8-5pm (Some nights and weekends)

VP Area U of U Health

• Academics Department 00195

• College of Health-Dean Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $50k-$60k DOE Close Date Open Until Filled Yes Job Summary

Join the Systems and Technology (SYSTECH) team that supports IT infrastructure and customers on the campus of the University of Utah. SYSTECH prides itself on providing state-of-the-art support, creating innovative solutions, and fostering growth for each employee.

As an IT Specialist with SYSTECH, you are eligible for a development budget to advance your skillset and career path. We believe in creating space on the team to rethink processes and create new solutions to old problems. Other generous benefits offered by the university include: medical coverage, dental plan, additional 14.2% of salary retirement contribution, paid vacation and sick leave, paid holiday closures, and tuition assistance. See details at https://www.hr.utah.edu/benefits/

The IT Specialist reports to the IT Project Manager and is part of the SYSTECH ops team. Scope of work includes supporting, developing, and maintaining IT technologies for academic stakeholders. The individual in this position works closely with other members of the team to provide technology support for stakeholders via ticketing system and zoom room style help desk. This position leads help desk support for end user support. The position also takes ownership in developing resolutions and new solutions for OS management systems

Responsibilities

Lead help desk style support via Zoom, while ensuring stakeholders reach successful outcomes

Deliver advanced desktop support for Mac, Windows, and mobile clients

Prepare computer equipment via management systems (JAMF/SCCM)

Develop Jamf and SCCM environments

Provide technical support for end users and stakeholders

Collaborate with technical groups to gain knowledge and find best solutions

Create processes, documentation, and training material

Monitor and troubleshoot general classroom and AV technology

Deploy IT equipment to stakeholders and users in supported locations

Process and document IT asset Inventory

Take ownership of issues and processes and see through to successful outcomes

Other projects as assigned

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires a bachelor's degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.

Preferences

Strong IT Help Desk support and experience

Apple MDM or Jamf experience

SCCM or Windows Management experience

Advanced IT troubleshooting skills with in-depth knowledge of diagnosing OS and IT issues

Preference is given for a bachelor's degree in a related field or equivalency.

Strong organizational and project management skills

Strong interpersonal communication and documentation skills

Experience with Active Directory

A+, Security+, Project+ or other industry recognized technical certificates are highly desired

Previous Service Desk or Help Desktop experience is preferred

Windows 10/11 and Mac OS desktop support experience is expected

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)

• Yes

• No

• How many years of experience do you have related to information systems support and development?

• Less than 1 year

• 1 year or more, but less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter

• Appropriate discharge document (such as a DD-214 - Member Copy 4)

• Veteran Only

• Call 801.581.2169

• Addendum to the University of Utah

• Veteran Only

• Call 801.581.2169 after submission