IT Specialist

Job Description

We are currently seeking an experienced IT Specialist to join our Raleigh, NC office location.

The Timmons Group IT Specialist is an expert troubleshooter tasked with supporting the hardware and software used throughout the organization. IT Specialists will help manage multiple software license servers (including, but not limited to, Bentley SELECT, ArcGIS, Adobe, MSFT, and Autodesk), several monitoring solutions (such as System Center), several backup solutions (both physical media and cloud-based), and provide elevated hardware and software troubleshooting support for users with critical issues. Candidate must possess strong knowledge of Windows and Linux operating systems and network topology. Familiar with AutoCAD related software is a plus.

While the IT Specialist position is highly technical, the perfect candidate will also possess:

• A friendly customer-service attitude.
• A willingness to take initiative and learn continuously.
• A mature and professional approach to the job.

Essential Duties and Responsibilities of a successful candidate include but are not limited to:

• Manage Timmons Group services, tools, and licensing components.

• Support end-users/team members to design solutions and troubleshoot problems for internal or client deliverables.

• Coordinate with the Systems Administrator to resolve networking problems.

• Learn new technical skills and procedures.

• Work autonomously on problems/projects and deliver solutions.

Skills/Requirements of a successful candidate include but are not limited to:

• Bachelor's Degree in Information Technology, Information Systems, or Computer Science preferred

• 3-5 years of relevant work experience preferred

• Familiar with virtualization platforms

• Basic understanding of IPv4 Networking

• Ability to assess performance bottlenecks in applications or end-user computers

• Bandwidth/throughput

• I/O

• Memory utilization

• CPU utilization, etc.

• Experience with administration of web applications/associated software preferred (IIS, Nginx, Apache)

• Knowledge of server operating systems and ability to administer (Windows Server, Ubuntu, RedHat)

• Knowledge of shell languages and ability to write basic scripts (PowerShell, Bash, Windows Command line)

• Ability to undertake Office365 administration tasks

• Ability to work nights and weekends as needed for computer related items.

• Expert problem solver/trouble shooting skills that leverage different methods for a solution to solve a problem quickly

• Proficiency in remote administration and troubleshooting of desktop PC's

• Excellent communication skills, both verbal and written.

• Experience with Autodesk and ArcGIS products a plus.