IT Specialist

Responsibilities & Qualifications

RESPONSIBILITIES

• Act as the first point of contact for all inquiries to the HQ helpdesk.

• Managing the front line for inbound support requests to receive, triage and facilitate resolution for internal customers. Elevates when necessary.

• Maintain an operational knowledge of the latest Microsoft 365 features and applications.

• Maintaining an operational knowledge of the latest Windows 10 features, best practices.

• Collaborating with the Graphics/Marketing department on technical aspects of their marketing initiatives.

• Collaborating with (getting help from or providing help to) subject matter experts on the IT team.

• Assisting with development and documentation of new and existing policies, procedures and processes for systems and workflows, track issues via ticketing system.

• Maintain inventory database, including making corrections and entering data when necessary.

• Assisting in coordinating communication between the HQ Services team and other departments.

REQUIRED QUALIFICATIONS

• At least 6 months of IT

• Entry level knowledge of Microsoft 365

• Knowledge of server OS concepts: Active Directory account creation and maintenance, OU and Security

• Group management, Group Policy configuration, DNS records management, file/folder/share

• Knowledge of security best practices

• Excellent communication skills to include patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support requests Ability to explain computer concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical

• Strong task management skills, including the ability to prioritize, triage, resolve and escalate in an efficient and effective

• Ability to lift on an infrequent basis

Overview

We are seeking an IT Specialist to join our HQ team at TekSynap. This IT Specialist is responsible for assisting in maintaining the continuity of IT services for all TekSynap end-users by providing the technical expertise, support, intelligence, attention to detail, and customer service to achieve timely resolutions to requests, incidents, problems, changes, and releases.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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Additional Job Information

COMPETENCIES

• Establish Focus

• Motivational Support

• Empower Others

• Change Management

• Performance Management

• Oral Communication

• Written Communication

• Persuasive Communication

• Interpersonal Awareness

• Build Relationships

• Analytical Thinking

• Conceptual Thinking

• Strategic Thinking

• Technical Expertise

• Initiative

• Foster Innovation

• Results Oriented

• Teamwork

• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Sierra Vista, AZ

• Type of environment: Office setting

• Noise level: Medium

• Loud

• Work schedule: Schedule is day shift Monday

• Friday. May be requested to work evenings and weekends to meet program and contract needs.

• Amount of Travel: Less than 25%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Legal right to work in the United States

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.